Retail Store Manager: Lead Sales & Service Excellence

Lakeland; St Albans; On-site; GBP 28,000 - 34,000; Full time

Job summary

Lakeland is recruiting a Retail Store Manager for our new store in The Maltings, St Albans. This permanent role with 39 contract hours offers a salary of around £31,000 and requires driving sales, high service standards, and strong team leadership.

You will manage day-to-day store operations, motivate staff, analyse KPIs, and ensure product knowledge and customer satisfaction while upholding Lakeland values.

Qualifications

• Previous experience as a retail manager with strong selling and customer service skills.
• Experience of managing store profitability and KPIs.
• Strong planning and organisational skills.
• Good communication and interpersonal skills.
• Ability to manage, organise and motivate team members on a day to day basis.
• Ability to take ownership and make decisions.
• Ability to comprehend and analyse sales figures.
• Recruitment/interviewing experience.
• Intermediate IT skills (e.g. Word and Excel).
• Experience training others.
• Existing knowledge of Lakeland and our products.
• Experience of change management.
• Experience in selling through service.
• Team coaching skills.

Responsibilities

• As Retail Store Manager you are accountable for the overall store operation.
• You will drive store sales and profitability and deliver high operational standards.
• You will lead your team to deliver customer service excellence, meeting Lakeland’s standards.
• You will lead by example, following Lakeland values and behaviours and promote product knowledge with flair.

Skills

Retail management

Customer service

Sales analysis

Team motivation

Decision making

Recruitment

MS Office

Training

Change management

Product knowledge

Team coaching

Tools

Microsoft Word

Microsoft Excel

Job description

Lakeland is recruiting a Retail Store Manager for our new store in The Maltings, St Albans. This permanent role with 39 contract hours offers a salary of around £31,000 and requires driving sales, high service standards, and strong team leadership.

You will manage day-to-day store operations, motivate staff, analyse KPIs, and ensure product knowledge and customer satisfaction while upholding Lakeland values.