Assistant Store Manager

Lakeland; Topsham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

29 days holiday

Staff discounts

Group personal pension

Job summary

Lakeland Limited in the United Kingdom is seeking an assistant store manager to support the store manager in leading a busy team and delivering exceptional customer service.

You will coach, develop and inspire colleagues to realise their full potential, drive store standards, and actively manage scheduling and performance in a fast-paced retail environment.

Qualifications

• Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.
• Strong selling and customer service skills.
• Great communication and interpersonal skills.
• An understanding of KPI’s and an ability to drive performance.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.
• An ability to train others and engage them in all aspects of being part of a busy store team.

Responsibilities

• Support the store manager in leading and managing an engaged team of colleagues.
• Coach, develop and inspire the store team to deliver excellent customer service.
• Drive standards, build capability and accountability across the store.
• Lead by example and uphold Lakeland values and behaviours.
• Manage day-to-day workflow and motivate colleagues to realise their potential.

Skills

Customer service

Leadership

Coaching

Communication

Planning & scheduling

Tools

Excel

Word

Job description

Permanent - 32 hours

£14.13 per hour

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

You will need;

Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.

Strong selling and customer service skills

Great communication and interpersonal skills

An understanding of KPI’s and an ability to drive performance

Experience in recruitment and performance reviews

Experience in managing workflow schedules

An ability to manage, organise and motivate your colleagues on a day to day basis

An ability to train others and engage them in all aspects of being part of a busy store team

An ability to encourage and coach your colleagues to achieve their own potential

Existing knowledge of Lakeland and our products

A positive attitude to change and development

Intermediate IT skills (eg word and excel)

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.