Retail Store Manager

JG Foods t/a Grape Tree; Newquay; On-site; GBP 25,000 - 36,000; Full time

Job summary

JG Foods t/a Grape Tree in Newquay is seeking a Retail Store Manager to lead daily store operations, deliver excellent customer service and drive sales. You will oversee stock control, pricing, merchandising and staff supervision, while ensuring a clean, safe and compliant store environment.

The role requires a hands-on manager who can work flexible hours across Monday to Sunday, with a focus on delivering a lasting positive customer experience and strong store performance.

Qualifications

• Proven ability to provide excellent customer service.
• Strong stock control and merchandising experience.
• Experience supervising staff and maintaining hygiene and safety standards.
• Ability to handle cash and operate tills accurately.
• Flexible and hands-on management approach.

Responsibilities

• Manage daily store operations and ensure smooth running.
• Maintain stock levels, ordering, deliveries and banking.
• Lead and develop store team; ensure high performance and customer focus.
• Ensure correct pricing, rotation and shelf presentation; remove expired items.
• Maintain cleanliness, hygiene, safety, and compliance with company rules.

Skills

Stock control

Customer service

Staff supervision

Organised / practical

Cash handling

Tools

Till operation

Job description

We are looking to recruit an ambitious, confident and enthusiastic Retail Store Manager who can represent our Company in our NEWQUAY store. You will be reporting to the Retail Operations Manager and typically your duties will include, You will provide fast, efficient, pleasant and unrivalled customer service. As a Retail Store Manager of Grape Tree, you need to ensure that the store is well stocked, clean and tidy and that customers leave the store with a lasting image to ensure they keep returning.

• a) Strong understanding of stock control ie ordering goods, dealing with deliveries and banking monies
• b) You must be a hands on manager
• c) Operate the till in accordance with the company instructions
• d) Provide highest possible standard of customer service.
• e) Ensure that the shelves are well filled/stocked and faced up at all times.
• f) Ensure correct pricing of products and stock rotation including the removal from sale of any goods exceeding the ``use by`` date and advise management of any ``Best before`` issues.
• g) Ensure the maintenance of high standards of hygiene, cleanliness and safety throughout the store.
• h) Observe company rules at all times and report any breach of company rules witnessed.
• i) Ensuring all staff fully co-operate to ensure the smooth running of the store.

• a) Ability to provide excellent customer service, ideally with experience in food retail.
• b) Good cash handling skills.
• c) Excellent staff supervision and organisational skills
• d) Organised & practically minded, be able to roll your sleeves up and get stuck in
• e) You may have experience of the following: Retail Store Supervisor/Manager, Food Retail, Supermarket, Customer Service, Convenience Store, etc.

The store trades Monday to Sunday and it is essential that the successful candidate is flexible to work within these hours

We are looking for someone with flair and ideas, who enjoys sales and promotions, hitting and exceeding targets