Retail Store Manager

Vital Healthcare; Letterston; On-site; GBP 34,000 - 45,000; Full time

Job summary

Certas Energy is seeking a Store Manager to lead a retail forecourt store, delivering safe, efficient and profitable trading while upholding the highest safety and compliance standards.

You will oversee team development, merchandising, stock control and cash handling, ensuring exceptional customer service and a culture of performance. Join a growing national business focused on safety, service and long-term career opportunity.

Qualifications

• Proven experience in a retail management or supervisory position.

Responsibilities

• Leading the day-to-day operation of the retail forecourt store to ensure safe, efficient and profitable trading.
• Ensuring compliance with health & safety, environmental and company policies.
• Maintaining high standards of store presentation, cleanliness, merchandising and product availability.
• Managing stock control, inventory management, deliveries and cash handling procedures.
• Delivering outstanding customer service and creating a customer-first culture across the team.
• Leading, motivating and developing colleagues to achieve high levels of performance and engagement.
• Recruiting, training and coaching team members to build capability and support succession planning.
• Managing rotas and staffing levels to ensure appropriate cover and productivity.
• Driving store sales performance and delivering against business targets and KPIs.
• Monitoring financial performance, controlling costs and identifying opportunities to improve profitability.
• Maintaining accurate records and supporting audits and operational governance requirements.

Job description

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Store Manager

Are you a passionate retail leader who thrives on delivering exceptional customer service, motivating teams and driving commercial success? As a Store Manager, you will take full responsibility for the day-to-day operation of one of our retail forecourt sites, ensuring customers receive a first-class experience while maintaining the highest standards of safety, compliance and operational excellence.

You will play a key role in leading and developing your team, maximising sales opportunities and ensuring the site operates efficiently and profitably. This is an exciting opportunity to join a growing business where your leadership can make a real impact.

At Certas Energy, we are the UK’s largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we are committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK’s evolving energy needs. As part of DCC Energy, you will join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long‑term career.

What You’ll Be Doing

• Leading the day‑to‑day operation of the retail forecourt store to ensure safe, efficient and profitable trading.
• Ensuring compliance with all Health & Safety, environmental and company policies.
• Maintaining high standards of store presentation, cleanliness, merchandising and product availability.
• Managing stock control, inventory management, deliveries and cash handling procedures.
• Delivering outstanding customer service and creating a customer‑first culture across the team.
• Leading, motivating and developing colleagues to achieve high levels of performance and engagement.
• Recruiting, training and coaching team members to build capability and support succession planning.
• Managing rotas and staffing levels to ensure appropriate cover and productivity.
• Driving store sales performance and delivering against business targets and KPIs.
• Monitoring financial performance, controlling costs and identifying opportunities to improve profitability.
• Maintaining accurate records and supporting audits and operational governance requirements.

What We’ll Need From You

• Proven experience in a retail management or supervisory position.
• Strong leadership and people management skills with the ability to inspire high‑performing teams.
• Excellent communication and customer service skills.
• Experience managing stock control, cash handling and day‑to‑day store operations.
• Strong organisational skills and the ability to manage multiple priorities in a fast‑paced retail environment.
• A proactive approach to driving commercial results while maintaining operational excellence.

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What You’ll Get From Us

• Excellent salary plus £4,000 OTE.
• Career development opportunities within a market‑leading energy business.
• Structured training and ongoing support.
• Opportunity to lead your own retail operation and make a real impact.
• Employee wellbeing support and colleague benefits.
• A supportive team environment focused on safety, service and success.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.