Retail Store Manager

Bestway Healthcare; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

John Bell & Croyden in London seeks an experienced Store Manager to lead our Wellbeing Emporium store, focusing on luxury customer service, sales growth, and operational excellence. You will manage floor teams, ensure compliance, and partner with Buying, Marketing and HR on initiatives.

The role demands 3+ years in store management, strong coaching skills, and a track record of achieving targets within a premium retail setting.

Qualifications

• Minimum 3 years' experience in a Store Manager role.
• Proven success delivering sales and profit targets.
• Strong commercial awareness and leadership experience.

Responsibilities

• Drive sales, profitability and key retail performance measures.
• Coach and develop Floor Managers and store colleagues.
• Ensure exceptional luxury customer experience and compliant operations.

Skills

Sales targets

Leadership

Customer experience

Job description

# Vacancies Retail Store Manager## Overview of the role**John Bell & Croyden**John Bell & Croyden is seeking an experienced and commercially minded Store Manager to lead our retail and pharmacy floor and help drive the continued success of our world-renowned Wellbeing Emporium.Reporting to the Head of Retail, you will take ownership of the day-to-day operation and performance of the store, leading Floor Managers and retail team members to deliver exceptional customer experiences, commercial results and operational excellence.### What you'll be doing* Driving sales, profitability and key retail performance measures, including ATV and conversion.* Leading, coaching and developing Floor Managers and store colleagues to build a high-performing team.* Ensuring the delivery of a consistently exceptional luxury customer experience.* Taking responsibility for retail compliance, including Health & Safety, till operations and company procedures.* Working closely with Buying, Marketing, HR and brand partners to support sales-driving initiatives and product training.* Leading succession planning, talent development and performance management across the store.* Managing daily store operations, including key holder responsibilities, opening and closing procedures, and team scheduling.### What we're looking for**Essential*** Minimum 3 years' experience in a Store Manager role.* Proven success delivering ambitious sales and profit targets.* Strong commercial awareness and retail leadership experience.* Experience coaching, developing and motivating high-performing teams.* Excellent communication, planning and stakeholder management skills.**Desirable*** Experience within healthcare, wellbeing, beauty or luxury retail.* Leadership, coaching or commercial management training.If you're an inspiring retail leader passionate about luxury service, people development and commercial success, we'd love to hear from you.**Join John Bell & Croyden and help shape the future of one of London's most iconic wellbeing retail destinations.**### The Ideal Candidate*Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you*.*Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.*### About the CompanyFor over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.**‘Together we make a difference’**Apply+−Leaflet | OpenStreetMap contributors### Retail Store Manager* **Salary** £45000 - £55000* **Frequency** Annual* **Vacancy ID** well/TP/22/12720* **Contract Type** Permanent - Full Time* **No. Hours per week** 37.5* **Closing Date** 13 November, 2026* **Job Category** Support Centre* **Division / Function** People* **Location** John Bell & Croyden, London, United Kingdom (Incl. Northern Ireland)* **Posted on** 14 October, 2026