Retail Store Manager

ScS Upholstery plc; Cheltenham; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead their Cheltenham team. This role offers the opportunity to inspire and develop a dedicated sales team while ensuring exceptional customer experiences. You will manage daily operations, drive sales performance, and create a supportive environment where every team member can thrive. With a competitive salary and excellent bonus potential, this position also provides numerous employee benefits, including career progression opportunities and a comprehensive health plan. If you're passionate about retail and customer service, this is the perfect opportunity for you to make a significant impact.

Benefits

Company car or car allowance

33 days holidays including bank holidays

Employee benefits platform

Colleague Discount

Career progression

Long service awards

Enhanced Maternity, Paternity and Adoption Leave

Employee Assistance Programme

Medicash – low cost health plans

Virtual GP – Access to a GP service 24/7

Qualifications

• Proven experience in leading and developing a sales-driven team.
• Strong focus on customer satisfaction and service excellence.

Responsibilities

• Manage daily store operations and motivate the sales team.
• Ensure exceptional customer service and handle queries effectively.
• Recruit and train team members while managing performance.

Skills

Team Leadership

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Sales Management

Flexibility

Problem Solving

Job description

Retail Store Manager

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Regional Manager

Compensation: £35,500 - £50,000 / year

Description

Are you great at making people feel comfortable?

Can you lead, inspire and motivate a team?

Are you passionate about customers receiving a first class customer experience?

If the answer is ‘yes’ then we have the role for you!
We’re looking for a Store Manager to lead the team in Cheltenham. As a Store Manager, you’ll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.
As a Store Manager you can earn up to £50,000 with commission.

What does the role involve?

• Manage the day to day operation of the store
• Motivate, coach and support the sales team to hit set targets
• Create an environment where every member of the team is valued and supported to perform at their best
• Manage sales budgets and delivery targets
• Manage rotas, holidays and sickness
• Ensure and provide excellent customer service throughout the store
• Deal with customer queries and complaints
• Make sure our showrooms are warm, friendly, safe environments for everyone within them
• Recruit, train and develop your team
• Review and manage your team's performance
• Comply with all Health & Safety policies and legislation

Who are we looking for?

If you have the below skills and qualities, we’d love to hear from you:

• Experience of leading and developing a team in a sales driven environment
• People focused with the ability to inspire your team to deliver results
• Organised with excellent attention to detail
• Excellent communication and interpersonal skills
• A real people person – the ability to build strong relationships with our customers, colleagues and leadership team
• Customer focused with a passion for delivering first class customer service
• A team player
• Flexibility to work shift patterns
• Ability to travel as and when required
• Strong work ethic, resilient, self-starter and a can do attitude

What's in it for you?

• Competitive salary with excellent bonus potential
• Company car or car allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Medicash – low cost health plans
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance
• Cycle to Work scheme
• Refer a friend scheme
• Health Insurance