Retail Store Leader: Drive Top Service & Team Growth

Mountain Warehouse; Brighton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave (Bank Holidays)

Employer Pension Scheme

Employee Assistance Programme

Colleague Referral Incentive

Length of service awards

Job summary

Mountain Warehouse in Brighton is seeking an Assistant Store Manager to partner with the Store Manager in driving store performance and delivering outstanding customer experiences. You will lead daily operations, coach a motivated team, and ensure brand standards remain at the heart of every shopper interaction.

You’ll oversee training, stock replenishment, health & safety, and loss prevention while working to hit sales targets and KPI goals.

Qualifications

• Experience leading a retail team and delivering strong customer service.
• Proven track record of achieving sales and KPI targets.
• Effective communication and coaching skills.

Responsibilities

• Lead a high-performing store team to deliver exceptional customer experiences.
• Oversee daily store operations and maintain brand standards.
• Drive training, development and recruitment to build a strong team.
• Monitor KPIs, stock levels, and merchandising to optimise performance.
• Ensure health & safety compliance and loss prevention measures.

Skills

Retail leadership

Team development

Customer service

Communication

KPI tracking

Tools

POS system

Job description

Mountain Warehouse in Brighton is seeking an Assistant Store Manager to partner with the Store Manager in driving store performance and delivering outstanding customer experiences. You will lead daily operations, coach a motivated team, and ensure brand standards remain at the heart of every shopper interaction.

You’ll oversee training, stock replenishment, health & safety, and loss prevention while working to hit sales targets and KPI goals.