Retail Store Leader: Customer-Driven Growth

Whittard of Chelsea; Brighton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Monthly product allowance

Discretionary bonus scheme

Auto‑enrolment pension scheme

Wellbeing resources

Flexible working

Job summary

Whittard of Chelsea is recruiting a visionary Retail Store Manager for our Brighton site to lead a high-performing team in delivering exceptional tea, coffee, and hot chocolate experiences. You will champion customer delight and drive store sales through hands-on leadership, smart product placement, and engaging in-store promotions.

You will coach and develop colleagues, manage rosters, monitor KPIs, and optimise layouts while upholding health and safety.

Qualifications

• Leadership experience in retail management.
• Passion for extraordinary customer service.
• Strong commercial mindset with results orientation.

Responsibilities

• Be hands-on in driving store sales and customer delight.
• Monitor KPIs, tweak layouts, and run in-store promotions.
• Onboard, coach and schedule the team while maintaining morale.
• Manage deliveries, stock accuracy, and health & safety standards.
• Engage with local businesses and events to grow footfall.

Skills

Leadership

Customer-focused

Commercial mindest

Job description

Whittard of Chelsea is recruiting a visionary Retail Store Manager for our Brighton site to lead a high-performing team in delivering exceptional tea, coffee, and hot chocolate experiences. You will champion customer delight and drive store sales through hands-on leadership, smart product placement, and engaging in-store promotions.

You will coach and develop colleagues, manage rosters, monitor KPIs, and optimise layouts while upholding health and safety.