Flagship Retail General Manager — London

Whittard of Chelsea; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Up to 50% discount on products

Monthly product allowance

Discretionary bonus scheme

Tailored development support

Wellbeing resources and family-friendly practices

Job summary

Whittard of Chelsea is seeking an experienced Retail General Manager for their flagship store in London, a position that combines leadership and operational excellence. This role involves managing a high-performance team, driving performance through KPIs, and ensuring a premium customer experience.

Candidates should have over 3 years of management experience in a fast-paced retail environment, strong commercial acumen, and a passion for coaching team members. At Whittard, we offer generous discounts, tailored development support, and a collaborative working ethos.

Qualifications

• 3+ years in store or general management roles within premium, high-footfall retail.
• Inspiring leadership style that promotes team engagement.
• Confident in managing P&L and adapting store strategy.

Responsibilities

• Lead the team on the shop floor and ensure exceptional customer experiences.
• Own store performance, making commercial decisions based on KPIs.
• Ensure operational excellence across health & safety, merchandising, and stock control.

Skills

Proven Experience in store or general management

Hands-On Leadership

Commercial Acumen

Operational Excellence

Coaching Mindset

Job description

Whittard of Chelsea is seeking an experienced Retail General Manager for their flagship store in London, a position that combines leadership and operational excellence. This role involves managing a high-performance team, driving performance through KPIs, and ensuring a premium customer experience.

Candidates should have over 3 years of management experience in a fast-paced retail environment, strong commercial acumen, and a passion for coaching team members. At Whittard, we offer generous discounts, tailored development support, and a collaborative working ethos.