Store Manager

Whittard of Chelsea; Brighton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Monthly product allowance

Discretionary bonus scheme

Auto‑enrolment pension scheme

Wellbeing resources

Flexible working

Job summary

Whittard of Chelsea is recruiting a visionary Retail Store Manager for our Brighton site to lead a high-performing team in delivering exceptional tea, coffee, and hot chocolate experiences. You will champion customer delight and drive store sales through hands-on leadership, smart product placement, and engaging in-store promotions.

You will coach and develop colleagues, manage rosters, monitor KPIs, and optimise layouts while upholding health and safety.

Qualifications

• Leadership experience in retail management.
• Passion for extraordinary customer service.
• Strong commercial mindset with results orientation.

Responsibilities

• Be hands-on in driving store sales and customer delight.
• Monitor KPIs, tweak layouts, and run in-store promotions.
• Onboard, coach and schedule the team while maintaining morale.
• Manage deliveries, stock accuracy, and health & safety standards.
• Engage with local businesses and events to grow footfall.

Skills

Leadership

Customer-focused

Commercial mindest

Job description

At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. And now, we’re looking for a visionary Retail Store Manager across our Brighton site to continue that legacy.

You’ll be:

• Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Customer loyalty is also important to us – our Whittard Rewards programme is something you’ll love speaking to customers about.
• Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. You’ll think commercially and act quickly.
• Team Focused: Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you’re always supporting your team to be their best and keeping morale high.
• Operationally Sharp: You'll manage deliveries, keep displays pristine, and ensure your stock is accurate‑never missing a beat when it comes to retail excellence. You’ll take pride in maintaining a clean, safe environment for both your team and your customers, making sure health and safety standards are always met and proactively addressing any issues before they arise.
• Locally Connected: You’ll look for ways to bring more people through the door‑partnering with local businesses, joining community events, or tailoring promotions to your local customer base.

What Makes You Exceptional? - We’re looking for someone with:

• Leadership Experience: 2+ years of retail management, leading high‑performing teams in service orientated environments.
• A Customer‑Focused Mindset: You’ll be passionate about extraordinary service, understanding that every customer touchpoint is an opportunity to leave a lasting impression.
• A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results‑oriented.

Why Whittard?

At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer our colleagues the chance to grow alongside us, empowering them to uncover both the exceptional in Whittard and the exceptional in themselves.

At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Add to that a culture of recognition, with awards and values‑driven incentives that celebrate your contributions. We’ll make sure it’s all clearly communicated, so every opportunity is within reach.

• Monthly product allowance (too tempting to resist).
• Discretionary bonus scheme.
• Auto‑enrolment pension scheme and access to wellbeing resources.
• Flexible working and family‑friendly policies.

… And much much more!

At Whittard of Chelsea, we are a proud Equal Opportunity Employer and believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at [e-mail].