Retail Store Lead: Customer Experience & Ops

Sweaty Betty; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Generous clothing allowance

Seasonal uniform allowance

Excellent training & development

Quarterly bonuses

60% off Sweaty Betty merchandise

25 days holiday pro-rated if part-time

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust

Health Cash Plan (Medicash)

Wolverine Worldwide discount

Enhanced Family Leave policy

People Pension

Job summary

Wolverine Worldwide operates a network that includes Sweaty Betty and other global brands. This role supports the store management team in daily operations, ensuring a high standard of customer service and merchandising.

You will be a fountain of product knowledge and a reliable, calm presence for the team. We seek a flexible, customer-focused individual able to work mornings, evenings, weekends, and holidays.

Qualifications

• Demonstrated retail sales success.
• Experience in customer-facing roles; supervisory experience preferred.
• Able to thrive in a fast-paced environment.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing, cash-handling, stock control, merchandising and maintaining a clean and well-presented store.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Create amazing experiences for customers through offering authentic customer service that leaves a lasting impression.
• Achieve sales goals and KPIs by supporting local marketing efforts and store success.
• Perform other duties as required by the manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines.

Skills

Retail sales

Customer service

Supervisory exp

Flexible schedule

Brand passion

Job description

Wolverine Worldwide operates a network that includes Sweaty Betty and other global brands. This role supports the store management team in daily operations, ensuring a high standard of customer service and merchandising.

You will be a fountain of product knowledge and a reliable, calm presence for the team. We seek a flexible, customer-focused individual able to work mornings, evenings, weekends, and holidays.