Retail Store Assistant (Banstead)

Cancer Research UK; Banstead; On-site; GBP 18,000 - 22,000; Part time

Job summary

Cancer Research UK is seeking a part-time Retail Store Assistant for our Banstead store.

You will deliver excellent customer service, support sales and fundraising targets, maintain shop standards and engage with the local community. This role offers a friendly team, a clear rota, and opportunities to develop in retail and fundraising with Cancer Research UK.

Experience in busy customer service is helpful, and you will handle keyholder tasks with training provided.

Qualifications

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis.
• You must be eligible to work in the UK to apply for this vacancy.
• Cancer Research UK is not able to offer visa sponsorship.
• Any offer of employment for this role will be subject to a satisfactory basic DBS check.
• Unfortunately, we are unable to recruit anyone below the age of 18.

Responsibilities

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

Skills

Customer service

Busy environment

Independent worker

Team player

Excellent communication

Flexibility

UK work eligibility

Job description

Position Overview

Retail Store Assistant £13.08 per hour plus benefits

Reports to: Shop manager

Department: Trading

Location: Banstead shop

Contract: Permanent

Working hours: Part time 13.5 hours per week

Internal title: Shop Assistant

Responsibilities

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

Requirements

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.
• You must be eligible to work in the UK to apply for this vacancy.
• Cancer Research UK is not able to offer visa sponsorship.
• Any offer of employment for this role will be subject to a satisfactory basic DBS check.
• Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

Benefits

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Company Overview

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people’s day-to-day lives through our research, influence and information. We are beating cancer – step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments.

Equality & Inclusion

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work.