Retail Shift Leader

Krispy Kreme; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Krispy Kreme is seeking a Retail Shift Leader to manage shifts across three Manchester locations. This role involves direct customer engagement, team leadership, and operational tasks, ensuring a positive environment and high-quality service. Ideal candidates will demonstrate leadership abilities, a customer-centric approach, and flexibility to work varied hours.

Qualifications

• Experience running the floor or readiness to step up.
• People-first approach with customer focus.
• Availability for weekends and weekdays.

Responsibilities

• Oversee shift operations, serving customers and team leadership.
• Conduct stock checks and team recruitment.
• Ensure cleanliness and safety on-site.

Skills

Customer service

Team leadership

Sales

Reliability

Flexibility

Job description

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You will be working across our 3 Manchester City Centre stores - Piccadilly, Arndale Fresh Shop & Arndale Box Store.

Ready to Lead the Sweetest Team in Town?Step into the spotlight as a Retail Shift Leader!
This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

• You’ll run the show on shift — front and center with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point.
• You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You’ll also jump into the behind-the-scenes magic — stock checks, weekly wrap-ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?
• You’ve got experience running the floor — or you’re ready to rise and shine into that next step.
• You lead with heart — people-first, customer-obsessed, and all about good vibes.
• You're a team player who takes ownership and makes things happen.
• You’ve got full availability and flexibility — weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing?
Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People: We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you'll find a friend here!

Our Doughnuts: We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture

Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we're constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.