One Stop - Shift Leader

One Stop; Worksop; On-site; GBP 24,000 - 36,000; Full time

Job summary

Join One Stop as a Shift Leader where you'll oversee daily operations in a vibrant retail setting. You'll lead a dedicated team to ensure customers enjoy a pleasant shopping experience while maintaining the store's high standards. This role is essential for those looking to enhance their leadership skills and drive store performance.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)

20% Discount on F&F Clothing in Tesco Stores

Discounted health plans

Annual leave increases with service length

Qualifications

• Strong understanding of store operations.
• Ability to coordinate and motivate a team.
• Customer service focus with hands-on problem-solving.

Responsibilities

• Coordinate and lead the team for effective shift operations.
• Ensure store presentation and stock levels meet standards.
• Handle customer queries and ensure satisfaction.

Skills

Customer Service

Team Leadership

Communication

Job description

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One Stop • worksop notts • Apply by 06-Jun-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in implementing practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for operational queries
• Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Ensure the store is clean, tidy, and well presented
• Prioritize replenishment of products important to customers
• Ensure point of sale and shelf labels are accurate
• Address overcharges immediately and prevent reoccurrence
• Manage queues proactively to enhance customer experience
• Coordinate colleagues' daily priorities and breaks around trade patterns
• Be knowledgeable about store operations and lead practical improvements
• Follow health and safety routines and ensure colleagues do the same
• Deliver effective communication to the team
• Identify ways to simplify operations and share ideas with the Store Manager
• Always prioritize the customer and adapt service to meet their needs
• Resolve customer queries promptly and leave them satisfied
• Recognize and celebrate colleagues providing excellent service
• Identify and remove obstacles to delivering great service
• Resolve colleague queries in the absence of the Store Manager or escalate when necessary
• Ensure adequate staffing, managing short-term absences and sickness
• Act as a Keyholder, attending alarm call-outs to ensure store security
• Monitor and respond to internal communications promptly
• Coordinate colleagues to meet customer and operational needs, reporting issues to the Store Manager
• Balance time between service and replenishment areas
• Support the Store Manager in managing staff absence, conducting return-to-work interviews, and reporting absence triggers
• Build relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching
• If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open 7 days a week from 7am to 10pm, offering a range of fresh and chilled foods, essentials, meal deals, frozen foods, household items, snacks, and beverages including alcohol. Many stores provide additional services like cash machines, Post Office, Parcelshop, PayPoint, lottery, Costa Coffee, and Ice Blast.

One Stop is owned by Tesco, acquired in 2003, operating independently from its Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

With locations throughout England and Wales, there’s likely a store near you.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country’s age for school leavers.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% at Tesco Mobile, including colleague deals for friends & family
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options