Retail Shift Lead

Company Shop Group; Washington; In loco; GBP 14.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free membership to Company Shop

Annual Flu Injections

High street & leisure vouchers

On-site Parking

Tea & Coffee

Cycle to Work

UK Fuel card discounts

Pension scheme

Descrizione del lavoro

Company Shop Group is seeking a Shift Lead for our Washington store to help run daily operations on shift, lead colleagues, and ensure high standards and a positive member experience.

The role emphasizes execution, shift leadership, and supporting delivery of store plans, with food safety and customer service at its core.

Competenze

• Supervisory experience in a retail environment.
• Strong customer service focus.
• Ability to lead and motivate colleagues during shifts.
• Experience with cash handling and refunds.
• Food Safety Level 1 qualification or willingness to obtain.

Mansioni

• Lead shift on a daily basis and open/close the store.
• Ensure high store standards and operational efficiency.
• Deliver daily retail activities: replenishment, deliveries, waste, markdowns, cash office, hygiene.
• Resolve member queries and maintain positive member experience.
• Collaborate with Store Manager to meet store objectives.

Conoscenze

Leadership

Customer service

Retail operations

Communication

Cash handling

Formazione

Food Safety Level 1

Descrizione del lavoro

About Us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About The Role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

• Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours
• Coach and support colleagues in the moment to deliver required standards and performance
• Support absence management and people processes in line with Company procedures
• Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager

Operational Delivery

• Take responsibility for store performance during allocated shifts, including opening and closing the store
• Ensure the store is fully prepared for trade and operates efficiently throughout the day
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping
• Maintain high operational standards across all areas of the store

Member Experience

• Deliver a consistently high level of customer service to all members
• Resolve member queries and issues effectively, escalating where required

Compliance & Safety

• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift
• Promote safe working practices and encourage reporting of near misses, observations and accidents

Collaboration

• Work collaboratively with other Shift Leads to ensure full shift and operational coverage
• Support the Assistant Store Manager and Store Manager with the delivery of store objectives

Requirements

• Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours
• An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift
• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment
• Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment
• Good commercial awareness, with the ability to identify issues and improvement opportunities and elevate appropriately
• Strong member focus, committed to delivering a positive and consistent member experience
• Well organised and adaptable, able to prioritise effectively and respond to changing operational demands
• Previous experience in a supervisory or team leader role within a retail environment
• Experience of opening and closing a store and overseeing daily operational activities
• Experience of handling cash, processing refunds and working in line with company policies and procedures
• Food Safety Level 1 qualification, or willingness to obtain as part of the role

Location

Company Shop, 1-2 Pattinson Rd, Washington NE38 8QA

Annual Salary

£28'500 based on 40 hours, the salary pro-rata for 20 hours is £14'250

Shifts/Hours

20 hours per week, worked over Monday to Saturday, between 6:00am- 10pm and Sunday 7:30am-8:00pm (A degree of flexibility is required)

Benefits

Free membership to Company Shop for you and 10 x nominees

Annual Flu Injections, high street & leisure vouchers, and on-site Parking

Free Tea & Coffee, and Free Fruit Friday

Employee Assistance Programme - Grocery Aid

Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts

Contributory pension scheme with death in service benefit