Retail Service Managers - Plymouth

Arriva London North; Plymouth; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Free rail travel

Travel discounts

Job summary

CrossCountry in Plymouth is seeking an enthusiastic Retail Service Manager to lead onboard catering and customer service across trains, ensuring a warm welcome and a high-quality dining experience for passengers. You will oversee trolley service or onboard shop operations to keep journeys comfortable and enjoyable.

The role requires excellent people skills, a customer‑driven mindset, reliability, and a collaborative team spirit.

Qualifications

• Excellent people skills and confident customer interaction.
• Customer service driven with a focus on satisfaction.
• Reliable, hardworking and high personal standards.
• Team player who works well with onboard crew and local staff.
• Flexible schedule including mornings, evenings, weekends and bank holidays.
• Well-presented with a professional brand appearance.
• Energetic and authentic personality.

Responsibilities

• Lead onboard catering and customer service across trains, ensuring a warm welcome and a high-quality dining experience for passengers.
• Oversee trolley service or onboard shop operations to keep journeys comfortable and enjoyable.
• Support colleagues on board and work with local staff to maintain service standards.

Skills

People skills

Customer service

Teamwork

Reliability

Flexibility

Presentation

Energetic personality

Job description

Retail Service Managers - Plymouth (On Board Catering Crew)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Plymouth.

What you'll be doing

As a Retail Service Manager, you will be the face of CrossCountry onboard our trains - providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

What's in it for you?

• Starting salary : £26,888 pa during training , rising to £34,061 after successful training (based on a 38-hour week)
• Permanent, full-time position with great career prospects
• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
• Opportunities to grow within a national transport brand.

What We are Looking For

• Excellent people skills - confident, approachable, and great at connecting with customers.
• Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
• Strong work ethic - reliable, consistent, and committed to high standards.
• Team player - work seamlessly with onboard crew and local colleagues.
• Flexible - able to work early mornings, evenings, weekends, and bank holidays.
• Well-presented - professional appearance that reflects our brand.
• Personality - we want authentic, energetic individuals, not robots!

Location Requirement

You must live within 1 hour's commute of Plymouth Station and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we're committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

In return our benefits include:

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
• Entry into the Pension Scheme
• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
• 75% off travel on other UK rail companies
• Discounted European rail travel after one year.

Application Deadline: Thursday 5th November 2026.

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger - making journeys better, one customer at a time.