Retail Security Specialist - Protect & Serve Frontline

ALFA AI GmbH; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Early access to earned pay

Full uniform and Body Worn Video

Wellbeing & counselling services

Boots Discount Card

Job summary

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team across the United Kingdom, based in Weston-super-Mare. You will protect people, deter theft, and deliver excellent customer service on the front line within a busy retail environment.

As part of a franchise with strong heritage, you will be the visible face of safety, working with management to ensure staff and customers remain secure. A valid SIA Licence and the right to work in the UK are required.

Qualifications

• SIA Licence (Door Supervision or Security Guarding) is mandatory.
• Excellent customer service and a professional appearance is required.
• Ability to remain calm under pressure and manage conflicts effectively.

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify and handle shoplifting incidents following store policies.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Collaborate with store management to ensure a safe environment for staff and customers.
• Defuse conflict calmly and respond promptly to emergencies.
• Complete incident reports and keep accurate operational records.

Skills

SIA Licence

Customer service

Conflict management

Attention to detail

Communication skills

Tools

ASCONE principles

Job description

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team across the United Kingdom, based in Weston-super-Mare. You will protect people, deter theft, and deliver excellent customer service on the front line within a busy retail environment.

As part of a franchise with strong heritage, you will be the visible face of safety, working with management to ensure staff and customers remain secure. A valid SIA Licence and the right to work in the UK are required.