Retail Security Officer - Frontline Safety & Customer Service

ALFA AI GmbH; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Early access to earned pay

Full uniform provided

Body Worn Video equipment

24/7 Doctor Online

Counselling services

Wellbeing support

Benefits portal discounts

Boots Discount Card

Job summary

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team across the United Kingdom. This full-time, permanent role combines guarding with exceptional customer service in a busy retail environment.

As the visible face of safety, you will deter theft, protect staff and stock, and work closely with store teams. Visa sponsorship is not available for this role.

Qualifications

• Valid, current SIA Licence (Door Supervision or Security Guarding).
• Right to work in the UK with a verifiable 5-year history.
• Excellent customer service with a smart, professional appearance.
• Ability to stay calm under pressure and manage conflicts.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents per policy.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Partner with store management to ensure a safe, secure environment for staff and customers.
• Defuse conflicts calmly, respond to emergencies, and follow security protocols.
• Complete incident reports and maintain accurate operational records.

Skills

SIA Licence

Right to work in UK

Customer service

Calm under pressure

Communication skills

Job description

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team across the United Kingdom. This full-time, permanent role combines guarding with exceptional customer service in a busy retail environment.

As the visible face of safety, you will deter theft, protect staff and stock, and work closely with store teams. Visa sponsorship is not available for this role.