Retail Security Officer - Proactive, Customer-Focused Guard

ALFA AI GmbH; Belfast City District; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Earned pay access

Full uniform and equipment

Body Worn Video equipment

Wellbeing and discounts portal

Job summary

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team in Belfast. You will be the visible face of safety, deter theft, and provide excellent customer service on the shop floor.

The role requires an active SIA Licence, legal eligibility to work in the UK, and the ability to stay calm under pressure while following security procedures. Join a family-run business blending heritage with a modern tech mindset.

Qualifications

• SIA Licence (Door Supervision or Security Guarding) is required.
• Valid right to work in the UK with a verifiable 5-year history.
• Excellent customer service skills with a professional appearance.
• Demonstrated ability to stay calm under pressure and manage conflicts.
• Strong written and verbal communication with attention to procedures.

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify and handle shoplifting incidents per retail policies.
• Deliver outstanding customer service by greeting visitors and assisting customers.
• Collaborate with store management to maintain a safe, secure environment for staff and customers.
• Defuse conflicts calmly and respond promptly to store emergencies.
• Follow security protocols and complete incident reports with accurate records.

Skills

SIA Licence

UK right to work

Customer service

Conflict management

Communication

Job description

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team in Belfast. You will be the visible face of safety, deter theft, and provide excellent customer service on the shop floor.

The role requires an active SIA Licence, legal eligibility to work in the UK, and the ability to stay calm under pressure while following security procedures. Join a family-run business blending heritage with a modern tech mindset.