Retail Security Officer — Frontline Protect & Assist

ALFA AI GmbH; Derry/Londonderry; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Uniform & Body Worn Video equipment

Job summary

Lodge Security in Londonderry is seeking a dedicated Retail Security Officer on a full-time, permanent basis. You will be the visible face of safety on the shop floor, deter theft, and deliver excellent customer service while protecting staff, premises, and stock.

You will work with store management to maintain a safe environment, complete incident reports accurately, and follow security protocols. A valid SIA licence and a verifiable 5-year history are required; prior retail security experience

Qualifications

• SIA Licence (Door Supervision or Security Guarding) is required.
• Verifiable 5-year checkable work/education history in the UK is required.
• Demonstrated customer service skills with a professional appearance.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents in line with policies.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Partner with store management to ensure a safe, secure environment for staff and customers.
• Defuse conflicts calmly and respond promptly to store emergencies.
• Complete incident reports and maintain accurate operational records.

Skills

SIA Licence

Customer service

Conflict management

Communication

Job description

Lodge Security in Londonderry is seeking a dedicated Retail Security Officer on a full-time, permanent basis. You will be the visible face of safety on the shop floor, deter theft, and deliver excellent customer service while protecting staff, premises, and stock.

You will work with store management to maintain a safe environment, complete incident reports accurately, and follow security protocols. A valid SIA licence and a verifiable 5-year history are required; prior retail security experience