Retail Security Officer –M&S

Mitie Group plc.; Chester; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is hiring a Retail Security Officer for M&S across Cheshire and North Wales locations. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and stock.

You’ll stay calm under pressure, lead with professionalism and use store technology to support operations. The position requires strong communication and a customer-focused approach, with a salary of £16.50 per hour and benefits listed.

Qualifications

• Previous security experience is preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make sound decisions quickly.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible presence to deter incidents and assist customers.
• Respond to incidents calmly and professionally, following procedures.
• Protect store people, products and property.
• Operate store technology such as reporting systems and body-worn cameras.
• Work as part of a team to support daily store operations.

Skills

Customer service

Security awareness

Communication skills

Calm under pressure

Proactive decision making

Job description

Retail Security Officer –M&S

Location: Cheshire and North Wales - Broughton Shopping Park - Ellesmere Cheshire Oaks - Wrexham - Wrexham Eagles Meadow - Bromborough - Liverpool New Mersey - Heswall - Widnes - Liverpool Edge Lane - Liverpool One - and surrounding areas

Salary - £16.50

Applicants must have own transport due to store locations

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £16.50 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme