Support Security Officer Cheshire Oaks

Mitie Group plc.; Ellesmere Port; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

20% colleague discount

Company-funded SIA licence renewal

Childcare Voucher Scheme

Job summary

Marks & Spencer in Cheshire Oaks is hiring a Retail Security Officer to help create a safe, welcoming environment for customers and colleagues. The role offers £13.58 per hour and guaranteed 40+ hours per week, with a £200 joining bonus after probation for external candidates.

You'll be a visible, calm presence in-store, handle incidents, prevent loss, and use store technology to support operations while delivering professional customer service.

Qualifications

• Previous security experience preferred?
• A valid SIA licence desirable, not essential
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make sound decisions quickly
• Genuine passion for customer service and keeping people safe

Responsibilities

• Prevent loss and respond to incidents to protect store assets
• Identify risks and support safe ways of working in the store
• Use store technology and body-worn cameras to support operations
• Be a visible, calm presence and greet customers as they shop
• Provide professional customer service while safeguarding staff and customers
• Collaborate with colleagues to maintain high standards and support store operations

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Job description

Retail Security Officer –M&S

Location: M&S Cheshire Oaks

Salary - £13.58 per hour

Guaranteed 40+ hours per week

Joining Bonus

We believe great people deserve great rewards, which is why new starters who successfully complete their probation period will receive a £200 bonus payment, in addition to the fantastic benefits and career opportunities available with us. Please note that this bonus is available to external candidates only and does not apply to internal applicants.

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme

#SecurityIND