Retail Security Officer - Local & Customer-Focused

Kingdom Services Group Ltd; Tees Valley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Colleague CARE platform with wellbeing

Discounts and rewards

Employee benefits

Career progression opportunities

Referral bonus scheme

Social value days

Recognition and rewards

Ongoing training and development

Job summary

Kingdom Group is recruiting a Retail Security Officer for Tesco Hemlington Express, TS8 9JH. This full-time permanent role offers 40 hours per week on a rotating schedule, with a 14:00–22:00 shift fit for Monday to Sunday.

You will provide a highly visible security presence, deter theft, patrol the store, monitor CCTV, and report incidents, while delivering excellent customer service and maintaining a safe, welcoming environment.

Qualifications

• A valid SIA Licence is essential.
• Previous retail security experience is required.
• Excellent communication and customer service skills.
• Professional, confident and reliable approach.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Local candidates are preferred due to shift pattern and requirements.

Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour and other security incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents professionally and per procedures.
• Deliver excellent customer service to customers and colleagues.
• Monitor CCTV systems where applicable.
• Complete accurate incident reports and documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure and welcoming environment at all times.

Skills

Excellent communication

Customer service

Observational skills

Attention to detail

Timekeeping

Calm under pressure

Independence and teamwork

Job description

Kingdom Group is recruiting a Retail Security Officer for Tesco Hemlington Express, TS8 9JH. This full-time permanent role offers 40 hours per week on a rotating schedule, with a 14:00–22:00 shift fit for Monday to Sunday.

You will provide a highly visible security presence, deter theft, patrol the store, monitor CCTV, and report incidents, while delivering excellent customer service and maintaining a safe, welcoming environment.