Retail Security Officer — Customer Service & Loss Prevention

Lodge Security; St Albans; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Earned pay before payday

Full uniform provided

Body Worn Video equipment

24/7 Doctor Online

Wellbeing support

Discounts portal

Boots Discount Card

Job summary

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team in St Albans on a full-time, permanent basis. You will be the visible face of safety in a busy retail environment, safeguarding staff, premises, and stock while delivering exceptional customer service.

The role requires a valid SIA Licence (Door Supervision or Security Guarding), a lawful right to work in the UK, and the ability to stay calm under pressure.

Qualifications

• Current valid SIA Licence (Door Supervision or Security Guarding).
• Five-year right to work history in the UK.
• Excellent customer service and professional appearance.
• Ability to remain calm and manage conflicts.
• Strong written and verbal communication.

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify and handle shoplifting incidents in line with policies.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Collaborate with store management to ensure a safe environment for staff and customers.
• Defuse conflicts calmly, de-escalate tense situations and respond to emergencies.
• Follow security protocols and accurately complete incident reports and records.

Skills

SIA Licence

Customer service

Communication skills

Conflict management

Attention to detail

Job description

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team in St Albans on a full-time, permanent basis. You will be the visible face of safety in a busy retail environment, safeguarding staff, premises, and stock while delivering exceptional customer service.

The role requires a valid SIA Licence (Door Supervision or Security Guarding), a lawful right to work in the UK, and the ability to stay calm under pressure.