Retail Security Officer — Customer Experience Champion

Mitie Group plc.; Kingston upon Thames; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Colleague discount

Snacks & beverages

SIA licence renewal

Career progression

Job summary

Marks & Spencer is seeking a Security Officer to join our premium retail environment. You will help maintain a safe, welcoming store experience while supporting colleagues and customers, within a professional team dedicated to high standards.

You will respond to incidents, emergencies and security concerns, de-escalate when needed, and work closely with store teams to protect people and property, delivering excellent service throughout each shift.

Qualifications

• Strong communication and people skills are essential.
• Presence of professionalism and emotional intelligence.
• Ability to stay calm and make good judgments under pressure.

Responsibilities

• Maintain a visible, welcoming presence in-store.
• Assist customers and colleagues professionally.
• Respond to incidents, thefts and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to protect customers and staff.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Professional demeanour

Calm under pressure

Job description

Marks & Spencer is seeking a Security Officer to join our premium retail environment. You will help maintain a safe, welcoming store experience while supporting colleagues and customers, within a professional team dedicated to high standards.

You will respond to incidents, emergencies and security concerns, de-escalate when needed, and work closely with store teams to protect people and property, delivering excellent service throughout each shift.