Customer-Centric Retail Security Specialist

M& S; Newbury; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

40+ hours per week

20% colleague discount

SIA licence renewal training

Career development

Mitie benefits

Job summary

M&S in Newbury is seeking a security officer to maintain a safe, welcoming store environment while delivering exceptional customer service. You will be part of the wider store team, balancing prevention with service, and acting with professionalism in every interaction.

This role emphasizes a visible presence, supporting customers and colleagues, responding appropriately to incidents and theft, de-escalating tensions, and helping shape the overall store experience.

Qualifications

• 5 years UK work history with verifiable track record.
• Experience in premium retail or security is a plus.
• Ability to create a welcoming customer experience and maintain high standards.

Responsibilities

• Maintain a safe, secure store environment.
• Assist customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate difficult situations calmly and respectfully.
• Collaborate with store teams as part of wider store environment.
• Deliver high standards of professionalism and service at all times.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

Job description

M&S in Newbury is seeking a security officer to maintain a safe, welcoming store environment while delivering exceptional customer service. You will be part of the wider store team, balancing prevention with service, and acting with professionalism in every interaction.

This role emphasizes a visible presence, supporting customers and colleagues, responding appropriately to incidents and theft, de-escalating tensions, and helping shape the overall store experience.