Relief Security Officer

Mitie Group plc.; Portsmouth; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Mitie Group plc. in Portsmouth is seeking a Relief Security Officer to deliver reliable protection for customers and colleagues across our sites.

You will patrol, deter theft, monitor CCTV, report incidents via the SMART system and liaise with store management and police when required to ensure a safe shopping environment.

Flexible hours and SIA licenced candidates are preferred; SIA license is mandatory. Pay £14.50 per hour.

Qualifications

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
• A full five year check-able employment / education history.
• Experience of delivering Customer Service.
• Excellent communication skills in written and verbal form.
• Adaptable communication style to diverse people groups.
• Ability to work in a fast moving services business.
• Capability in the use of technology.
• Good attention to detail and high enthusiasm.
• Past experience in a similar role is desirable; Public Space Surveillance SIA licence is a plus.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse.
• To deter violence and public order offences.
• To patrol the store and other areas and undertake checks according to site instructions.
• To deter till snatchers, trolley push outs and other bulk thefts.
• Record suspicious activity on to the incident report using the SMART system and inform store management.
• Deal with difficult situations in a safe, professional manner.
• Be conversant with EAS tagging and complete regular tagging checks.
• Monitor store CCTV and perform retrospective CCTV reviews to address shrinkage.
• Wear full uniform with Sainsbury's name badge and valid SIA licence and identity badge.
• Understand and implement the Ways of Working; feedback to store management.
• Liaise with police and crime partnerships to reduce crime in store.

Skills

Excellent communication

Customer service experience

Adaptable communication

Attention to detail

Enthusiasm and drive

Tech savviness

SIA licence familiarity

Tools

SMART system

CCTV monitoring

Job description

Relief Security Officer

Portsmouth Region

Flexible Hours

Pay: £14.50

S.I.A License Required

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse


• To deter violence and public order offences


• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions


• To deter till snatchers, trolley push outs and other bulk thefts


• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed


• Dealing with any difficult situations that arise in a safe and professional manner


• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards


• Monitoring the store CCTV where appropriate


• Complete retrospective CCTV reviews focusing on shrinkage


• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.


• To understand and always implement the 'Ways of Working'


• Liaise with the store management teams giving clear and concise feedback


• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store


• Completing reports by recording observations, information, occurrences and surveillance activities using SMART


• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses


• To report all incidents fully by the end of the shift using the SMART system


• To wear and activate BWCCTV in accordance with company procedures


• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)


• A full five year check-able employment / education history


• Experience of delivering Customer Service


• Excellent communication skills are required both written and verbal


• Adaptable communication style to meet the needs of different people groups


• Ability to work in a fast moving services business


• Capability in the use of technology


• Good attention to detail


• High level of enthusiasm and passion


• Previous experience in a similar role is desirable but not essential


• Public Space Surveillance SIA licence is desirable but not essential