Retail Security Officer

Lodge Security; Taunton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Earned pay access before payday

Full uniform provided

Body Worn Video equipment

Wellbeing support

Discounts portal

Boots discount

Job summary

Lodge Security is hiring a Retail Security Officer for our on-site team in Taunton. In this full-time, permanent role, you will deter theft, safeguard staff and stock, and deliver outstanding customer service in a busy retail environment.

As the visible face of safety, you will work with store management to maintain a secure, welcoming atmosphere, while following strict security protocols and ASCONE principles. A valid SIA licence and a strong track record in customer service are essential.

Qualifications

• Valid SIA licence (Door Supervision or Security Guarding) is required.
• Right to work in the UK with a verifiable 5-year checkable history.
• Excellent customer service with a professional appearance.
• Ability to stay calm under pressure and manage conflicts effectively.
• Strong written and verbal communication and attention to detail when following procedures.

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents per retail policies.
• Greet visitors, assist the public, and represent the store professionally to deliver excellent service.
• Collaborate with store management to ensure a safe, secure environment for staff and customers.
• Defuse conflicts calmly, de‑escalate tense situations, and respond promptly to emergencies.
• Complete incident reports and maintain complete operational records in line with procedures.

Skills

SIA Licence

Right to work in UK

Customer service

Conflict management

Communication skills

Job description

Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line?

Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team in Taunton on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock.

Key Responsibilities

• Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies.
• Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally.
• Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers.
• Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies.
• Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records.

Required Skills & Experience

• A valid, current SIA Licence (Door Supervision or Security Guarding).
• Proven right to work in the UK alongside a verifiable 5-year checkable work/education history.
• Excellent customer service skills with a smart, professional appearance and approach.
• Demonstrated ability to remain calm under pressure and handle conflict management situations effectively.
• Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines.

Nice-to-have

• Prior experience in retail security, shop floor guarding, or retail loss prevention.
• Practical familiarity with applying ASCONE principles and managing stock protection techniques.

What We Offer / Why Join

At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including:

• Structured training and clear career paths.
• 28 days holiday and an established pension scheme.
• Financial flexibility with early access to your earned pay before payday.
• Full uniform and Body Worn Video equipment provided.
• 24/7 Doctor Online, counselling services, and dedicated wellbeing support.
• Benefits portal offering retail, dining, and gym discounts.
• Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service).

Please note: Visa sponsorship is not available for this role. Due to the high volume of applications, only shortlisted candidates will receive a response.