Retail Security Officer

Alfa AI; Newbury; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Full uniform provided

Body Worn Video equipment

Job summary

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team across the United Kingdom. You will be the visible face of safety in busy retail environments, protecting staff, premises, and stock while delivering exceptional customer service.

This full-time, permanent role emphasizes proactive security, professional presentation, and accurate reporting. You will work with store management to maintain a safe shopping experience and adhere to company policies.

Qualifications

• SIA Licence is mandatory and current.
• Valid right to work in the UK with verifiable history (5 years).
• Excellent customer service with a smart, professional appearance.
• Ability to remain calm under pressure and manage conflicts.

Responsibilities

• Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents in line with retail policies.
• Deliver outstanding customer service by greeting visitors and supporting staff and customers.
• Partner with store management to ensure a safe, secure environment for employees and customers.
• Defuse conflict calmly, de-escalate tense situations, and respond to store emergencies.
• Complete incident reports and maintain operational records according to protocols.

Skills

SIA Licence

Right to work in UK

Customer service

Conflict management

Job description

Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line? Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock.

Key Responsibilities

• Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies.
• Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally.
• Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers.
• Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies.
• Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records.

Required Skills & Experience

• A valid, current SIA Licence (Door Supervision or Security Guarding).
• Proven right to work in the UK alongside a verifiable 5-year checkable work/education history.
• Excellent customer service skills with a smart, professional appearance and approach.
• Demonstrated ability to remain calm under pressure and handle conflict management situations effectively.
• Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines.

Nice-to-have

• Prior experience in retail security, shop floor guarding, or retail loss prevention.
• Practical familiarity with applying ASCONE principles and managing stock protection techniques.

What We Offer / Why Join

At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including:

• Structured training and clear career paths.
• 28 days holiday and an established pension scheme.
• Financial flexibility with early access to your earned pay before payday.
• Full uniform and Body Worn Video equipment provided.
• 24/7 Doctor Online, counselling services, and dedicated wellbeing support.
• Benefits portal offering retail, dining, and gym discounts.
• Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service).

Please note: Visa sponsorship is not available for this role.