Retail Security Officer

Mitie Group plc.; Hardwicke; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support

Full induction and ongoing training

Job summary

Mitie Group plc. is seeking a confident Retail Security Officer to maintain a calm, professional presence on the shop floor and protect customers and colleagues. You will deter theft, patrol stores, and work with management to ensure a safe shopping environment.

The role emphasizes excellent customer service, visibility, and collaboration with local police networks, with uniform provided and ongoing training. Applicants must hold a valid SIA licence.

Qualifications

• A proactive, professional and customer-focused approach.
• A valid SIA licence.
• A full 5-year checkable employment or education history (essential for vetting).

Responsibilities

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

Skills

Customer service

CCTV operation

Professionalism

Team collaboration

Tools

SIA licence

Job description

We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike..

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

What You’ll Need

• A valid SIA licence
• A full 5-year checkable employment or education history (this is essential for vetting)

A proactive, professional and customer-focused approach

Why Join Mitie?

We don't just offer a job - we offer a package that supports you:

• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed