Retail Security Officer

Manchester Arndale; Derry/Londonderry; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

OCS UK & Ireland is hiring a security officer to protect client sites across retail locations in the UK. You will maintain a security presence, respond to incidents, and uphold health and safety standards while delivering high levels of customer service.

The ideal candidate holds a current PSA licence, can work five from seven shifts, and has a clear 5-year work history with references. Right to work in the UK is required.

Qualifications

• Must have Right to Work in the UK.
• Previous experience in a busy security role.
• Strong people and customer service skills.
• Effective communication and report writing skills.
• Ability to work with CCTV systems.
• You need to be well presented, punctual and focused on attention to detail.
• Current, valid PSA Licence.
• Must be able to provide clear and complete 5-year work history including references.

Responsibilities

• Maintain a security presence at our client sites, ensuring a safe and enjoyable experience for customers and members of the public.
• Respond promptly to security incidents and emergencies.
• Represent the company in a professional manner and maintain PSA standards in relation to code of conduct.
• To fulfil health and safety responsibilities by adhering to the requirements of the company’s health and safety policy and health and safety management plans. To ensure the delivery of consistently high standards of customer service.
• To adhere to the company’s dress code and wear the correct uniform.

Skills

Security experience

Customer service

Effective communication

Report writing

CCTV operation

PSA Licence

Right to Work UK

Attention to detail

Punctual and reliable

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working Pattern

any five from seven

As part of your role, your key responsibilities will include, but are not limited to:

• Maintain a security presence at our client sites, ensuring a safe and enjoyable experience for customers and members of the public
• Respond promptly to security incidents and emergencies
• Represent the company in a professional manner and maintain PSA standards in relation to code of conduct
• To fulfil health and safety responsibilities by adhering to the requirements of the company’s health and safety policy and health and safety management plans. To ensure the delivery of consistently high standards of customer service
• To adhere to the company’s dress code and wear the correct uniform

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• Previous experience in a busy security role
• Strong people and customer service skills
• Effective communication and report writing skills
• Ability to work with CCTV systems
• You need to be well presented, punctual and focused on attention to detail
• Current, valid PSA Licence
• Must be able to provide clear and complete 5-year work history including references

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.