Retail Security Officer

Manchester Arndale; Bangor; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

OCS UK & Ireland is seeking a diligent security professional to join our client-site team. The role focuses on maintaining a safe environment, handling incidents promptly, and delivering high standards of customer service within a busy retail setting.

You’ll need proven experience in security, strong communication and report-writing abilities, and a valid PSA Licence. Right to Work in the UK is essential; you must be well presented and punctual with a clear 5-year work history available.

Qualifications

• Must have Right to Work in the UK.
• Previous experience in a busy security role.
• Strong people and customer service skills.
• Effective communication and report writing skills.
• Ability to work with CCTV systems.
• Be well presented, punctual and detail oriented.

Responsibilities

• Maintain a security presence at client sites, ensuring safety for customers and the public.
• Respond promptly to security incidents and emergencies.
• Represent the company professionally and maintain PSA standards.
• Adhere to health and safety policies and deliver high standards of customer service.
• Adhere to the company dress code and wear the correct uniform.

Skills

People skills

Customer service

Communication skills

Report writing

CCTV operation

Attention to detail

Punctual

Education

PSA Licence

Tools

CCTV systems

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role

Working Pattern

Any 5 from 7

As part of your role, your key responsibilities will include, but are not limited to:

• Maintain a security presence at our client sites, ensuring a safe and enjoyable experience for customers and members of the public
• Respond promptly to security incidents and emergencies
• Represent the company in a professional manner and maintain PSA standards in relation to code of conduct
• To fulfil health and safety responsibilities by adhering to the requirements of the company’s health and safety policy and health and safety management plans. To ensure the delivery of consistently high standards of customer service
• To adhere to the company’s dress code and wear the correct uniform

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• Previous experience in a busy security role
• Strong people and customer service skills
• Effective communication and report writing skills
• Ability to work with CCTV systems
• You need to be well presented, punctual and focused on attention to detail
• Current, valid PSA Licence
• Must be able to provide clear and complete 5-year work history including references

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.