Retail Security Officer

Mitie Group; Coventry; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Paid lunch break

Uniform provided

SIA licence renewals support

Induction and ongoing training

Career progression opportunities

Job summary

Mitie Group is seeking a confident Retail Security Officer to safeguard staff and customers on the shop floor. You will provide a calm, professional presence while delivering excellent service, deterring theft and conducting regular patrols.

CCTV and body-worn camera use will be routine to enhance safety, and you will work with store management and local police partnerships. The role offers flexible shifts discussed at interview, with guaranteed contracted hours and paid lunch breaks, making

Qualifications

• Must have a valid SIA licence (or willingness to complete training).
• 5-year checkable employment or education history is essential for vetting.
• A proactive, professional and customer-focused approach.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deter theft, anti-social behaviour and public order offences.
• Carry out regular store patrols.
• Operate CCTV systems to reduce crime and stock loss.
• Work closely with store management teams.
• Support partnerships with Police and local crime networks.
• Use Body Worn CCTV to enhance safety onsite.

Skills

Customer service

Communication

Observation

Approachability

Conflict prevention

Education

5-year checkable employment/education history

Tools

CCTV operation

Job description

We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite
• A valid SIA licence (or willingness to complete the training - we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• A proactive, professional and customer-focused approach
• £13.23 per hour + Paid Lunch Break

Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge.

Why Join Mitie?

We don't just offer a job - we offer a package that supports you:

• £13.23 per hour + PAID LUNCH BREAK (so you earn more for your time)
• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed
• Retail discounts, financial services and reward schemes to help your money go further
• Online GP access for you and your family, giving you quick, convenient support when you need it
• Apprenticeships and real career progression opportunities, so this can be the start of something bigger

Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!