Retail Security Officer

Mitie Group plc.; Middlesbrough; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Paid lunch break

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support

Full induction and ongoing training

Job summary

Mitie Group is seeking a confident Retail Security Officer to protect people, deter theft and create a safe shop floor. You’ll work with store teams, patrol regularly and operate CCTV to minimise loss. The role offers flexible shifts discussed at interview and a paid lunch break.

The position emphasizes a proactive, professional approach, with ample training, uniform provided and ongoing support to progress within Mitie.

Qualifications

• Visible, confident presence on the shop floor.
• Delivers outstanding customer service at all times.
• Deters theft and anti-social behaviour.
• Carries out regular store patrols.
• Operates CCTV systems to reduce crime and stock loss.
• Works with store management teams.

Responsibilities

• Initiates partnership with Police and local crime networks.
• Uses Body Worn CCTV to enhance safety for everyone onsite.
• Supports a safe and positive shopping experience for customers and colleagues.

Skills

Customer service

Patrols

CCTV awareness

Communication skills

Education

5-year history checkable

Job description

We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike.

With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

What You'll Need

• A valid SIA licence (or willingness to complete the training - we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• £13.23 per hour + Paid Lunch Break

Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks?

At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge.

A proactive, professional and customer-focused approach

Why Join Mitie?

We don't just offer a job - we offer a package that supports you:

• £13.23 per hour + PAID LUNCH BREAK (so you earn more for your time)
• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed