Retail Security officer

Carlisle Support Services; Altham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Pension scheme after qualifying period

Wellbeing plan

Training and career development

Uniform provided

SIA top up training funded

Employee assistance program

Maternity/paternity packages

Job summary

Carlisle Support Services is seeking motivated security personnel to join our UK-wide team. You will protect visitors and staff across shifts, starting Tue-Sat 16:00-00:00, with 5 hours unpaid break and potential overtime. A professional appearance and strong people skills are essential.

We provide full training, a competitive hourly rate paid monthly, and access to pension schemes and wellbeing programs. Must hold an SIA licence (Guarding or Door Supervision) and be 18+ with BS7858 vetting.

Qualifications

• SIA licence is required (Guarding or Door Supervision).
• Willingness to learn and provide a friendly, professional presence.
• Must be 18+ and eligible to work in the UK.
• Background check with BS7858 vetting will be conducted.
• Provide original documents for screening.

Responsibilities

• Ensure safety and wellbeing of colleagues and customers.
• Provide a professional security presence on site.
• Handle incidents with care and confidence.
• Conduct security patrols to deter risks.
• Engage with the public in a friendly manner.
• Respond to incidents with safety as priority.
• Guide and inform customers; be a first point of contact.
• Follow security procedures and collaborate with team.

Skills

SIA Licence

Customer service

Communication

Punctuality

Flexibility

Job description

Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team. If you're passionate about working with prestigious clients and are eager to grow your career, we'll provide full training and all the encouragement you need to thrive., Hours: Tuesday-Saturday 16:00-00:00 (5 hours unpaid break per week- 35 hours paid per week- possibility of overtime) As part of our team, your role will focus on:

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
• Providing a professional, visible, and approachable security presence
• Handling incidents with care and confidence, ensuring a peaceful environment
• Conducting security patrols to deter risks and control access points
• Proactively engaging with the public in a friendly and helpful manner
• Responding to incidents, always with safety as a priority
• Offering guidance, information, and a welcoming first point of contact for customers
• Following and managing security procedures with confidence
• Collaborating with team members to build strong working relationships and foster a positive work environment
• Age: 18+ (due to legal requirements for this role)
• SIA License: Guarding or Door Supervision licence required
• Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process)
• Dependable, punctual, and flexible in approach
• Smart, professional appearance with a friendly and approachable attitude
• Passionate about doing a great job, always eager to learn
• Security experience is welcomed, but your willingness to learn is most important
• Able to engage positively with clients and the public, creating warm and welcoming interactions
• Excellent people skills and the ability to build trust with those around you

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

Join Carlisle Support Services, a leading provider of security, cleaning, and event services across the UK. We work with some of the country's most iconic brands, including Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 dedicated team members, we're proud to create safe and welcoming spaces in some of the UK's most renowned locations.

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Enhanced Maternity and Paternity Packages
• Health and Wellbeing Plans Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program