Retail Security Officer

Carlisle Support Services; Chester; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Health plans

SIA training

Uniform provided

Refer a friend

Career progression

Job summary

Carlisle Support Services is hiring a Retail Security Officer for Chester (CH1). The role focuses on safeguarding people and property with a professional security presence.

Full training will be provided, including ongoing development opportunities and a company-wide health and wellbeing focus. Role includes rolling shift patterns, a £14.65 per hour rate, and access to a pension scheme after qualifying period.

Qualifications

• Must hold a valid SIA Guarding or Door Supervision license.
• Background checks include BS7858 vetting and address history.
• Able to maintain a professional, friendly security presence.

Responsibilities

• Ensure safety and wellbeing of people and property.
• Provide visible, approachable security presence on site.
• Conduct patrols and manage access points to deter risks.
• Respond to incidents with calm, decisive action.
• Provide information and first point of contact for customers.

Skills

Customer service

Security presence

Flexibility

Education

SIA License (Guarding/ Door Supervision)

BS7858 background check

Job description

Retail Security officer- Carlisle Support Services working in Partnership with Tesco

The benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Enhanced Maternity and Paternity Packages
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training Employee Assistance ProgramRefer a Friend Scheme

The role

Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team. If you're passionate about working with prestigious clients and are eager to grow your career, we’ll provide full training and all the encouragement you need to thrive.

Location: Chester, CH1 4NTPay: £14.65 per hour Hours: Rolling Rota (below) average of 32 hours per week (1 hour unpaid break per 8 hour shift and 30 minutes unpaid break per 7 hour shift) - overtime available Week 1&3:Wednesday 16:00-00:00Thursday 16:00-00:00Friday 16:00-00:00Saturday 16:00-00:00 Week 2&4:Thursday 16:00-00:00Friday 16:00-00:00Saturday 16:00-00:00Sunday 10:30-17:30

As part of our team, your role will focus on:

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
• Providing a professional, visible, and approachable security presence
• Handling incidents with care and confidence, ensuring a peaceful environment
• Conducting security patrols to deter risks and control access points
• Proactively engaging with the public in a friendly and helpful manner
• Responding to incidents, always with safety as a priority
• Offering guidance, information, and a welcoming first point of contact for customers
• Following and managing security procedures with confidence
• Collaborating with team members to build strong working relationships and foster a positive work environment

The ideal candidate

• Age: 18+ (due to legal requirements for this role)
• SIA License: Guarding or Door Supervision licence required
• Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process)
• Dependable, punctual, and flexible in approach
• Smart, professional appearance with a friendly and approachable attitude
• Passionate about doing a great job, always eager to learn
• Security experience is welcomed, but your willingness to learn is most important
• Able to engage positively with clients and the public, creating warm and welcoming interactions
• Excellent people skills and the ability to build trust with those around you

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join Carlisle Support Services, a leading provider of security, cleaning, and event services across the UK. We work with some of the country’s most iconic brands, including Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 dedicated team members, we’re proud to create safe and welcoming spaces in some of the UK’s most renowned locations.By joining us, you’ll embark on a rewarding career journey, where you’ll have access to recognition schemes and career progression opportunities that empower you to reach your full potential.

Equality, Diversity, and Inclusion

At Carlisle, we are fully committed to supporting Equality, Diversity, and Inclusion in all areas of employment. We celebrate the uniqueness of every individual and ensure that everyone is treated with respect and fairness.