Retail Sales Supervisor — Inspire Teams In-Store & Virtual

Michael Kors (Capri); Manchester; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Cross-Brand Discounts & Private EMPLOy

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Job summary

Capri Holdings Limited is seeking a Sales Supervisor for the Manchester Trafford Centre to lead a high-performing team and deliver exceptional, inclusive customer experiences both in-store and via virtual Shopping. You will coach staff, set clear sales goals, and drive clienteling initiatives to boost loyalty and sales.

The role requires strong retail experience, leadership, and comfort with digital tools to enhance the customer journey.

Qualifications

• Proven experience in retail, ideally within a fast-paced and customer-focused environment.
• Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and a willingness to use digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills, with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.
• Proficiency in English (spoken and written).

Responsibilities

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat business in store and through virtual Shopping.
• Proactively manage client database to increase sales.
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.

Skills

Retail experience

Leadership

Tech-savviness

Customer focus

Organizational skills

Microsoft Office

English proficiency

Tools

Microsoft Office

Job description

Capri Holdings Limited is seeking a Sales Supervisor for the Manchester Trafford Centre to lead a high-performing team and deliver exceptional, inclusive customer experiences both in-store and via virtual Shopping. You will coach staff, set clear sales goals, and drive clienteling initiatives to boost loyalty and sales.

The role requires strong retail experience, leadership, and comfort with digital tools to enhance the customer journey.