Luxury Retail Sales Leader

Michael Kors (UK) limited; Manchester; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Cross-Brand Discounts & Private Staffs

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Job summary

Capri Holdings Limited, home to Michael Kors, is seeking a Sales Supervisor at the Manchester Trafford Centre to lead a diverse team, foster exceptional customer experiences in-store and virtually, and drive performance with empathy and accountability.

You will coach the store team, onboard staff, set clear KPIs, use clienteling tools, and collaborate with host store to deliver high-energy service while protecting loss prevention and embracing digital shopping.

Qualifications

• Proven experience in retail and customer-focused environments.
• Ability to lead with empathy, clarity, and respect for diverse working styles.
• Comfort with technology and using digital tools to enhance customer experience.

Responsibilities

• Inspire, coach, and support the store team and host store partners to drive accountability and performance.
• Assist management with onboarding and developing team members.

Skills

Retail experience

Leadership

Customer service

Digital tools

Team coaching

English proficiency

Tools

Microsoft Office

Job description

Capri Holdings Limited, home to Michael Kors, is seeking a Sales Supervisor at the Manchester Trafford Centre to lead a diverse team, foster exceptional customer experiences in-store and virtually, and drive performance with empathy and accountability.

You will coach the store team, onboard staff, set clear KPIs, use clienteling tools, and collaborate with host store to deliver high-energy service while protecting loss prevention and embracing digital shopping.