Retail Sales Manager - Lead Team, Deliver Exceptional Service

NEXT; West Kirby; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

25% off Next products

Sharesave Scheme

Life assurance

Discount health plan

Job summary

Next is seeking a Sales Manager to lead and inspire a store team, delivering outstanding customer service while meeting performance targets. The role offers flexible working options and a focus on people development from day one.

You will manage, coach and motivate staff, ensure stock processes are efficient, and maintain strong communication to support the store’s commercial goals in a fast-paced environment.

Qualifications

• Proven leadership and coaching abilities.
• Strong customer service ethos and commercial awareness.
• Excellent communication and interpersonal skills.
• Ability to drive performance in a fast paced retail environment.

Responsibilities

• Support the Store management team across all product areas and back of house.
• Lead a team to deliver excellent service and accurate stock processes.
• Create a motivating environment to get the best from the team.
• Demonstrate hands-on involvement in commercial and operational activities.
• Ensure up-to-date and accurate communication to meet business needs.

Skills

People leadership

Customer focus

Communication

Team player

Problem solving

Multi-tasking

Job description

Next is seeking a Sales Manager to lead and inspire a store team, delivering outstanding customer service while meeting performance targets. The role offers flexible working options and a focus on people development from day one.

You will manage, coach and motivate staff, ensure stock processes are efficient, and maintain strong communication to support the store’s commercial goals in a fast-paced environment.