Retail Sales Manager

LLOYD'S REGISTER INTERNATIONAL

East Midlands

Hybrid

GBP 28,000 - 31,000

Full time

13 days ago

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Benefits offered by this job

Enhanced annual leave

Company pension

Employee assistance

20% shop discount

Sick pay scheme

Exclusive discounts

Christmas saver

Company events

Job summary

Valley CIDS is seeking a Retail Sales Manager to develop a portfolio of unique charity shops, maximise sales and profitability across stores. You will lead by example with a hands-on approach and ensure high standards across the retail portfolio.

You'll manage staff, analyse weekly sales and budgets, control costs, and drive effective merchandising and stock rotation. A full driving licence and dedication to charity retail are essential.

Qualifications

Proven 2+ years management in charity retail.
Experience leading teams and performing reviews.
Understanding of high street charity retail fashion.
Full driving licence and UK work eligibility.

Responsibilities

Develop a portfolio of stores to maximise sales and profitability.
Support staff with achieving store sales and Gift Aid targets.
Analyse weekly sales and financial data to inform decisions.
Manage stock, pricing, rotation, and merchandising.
Lead, motivate, and develop shop teams to meet KPIs.

Skills

Interpersonal skills

Leadership

Analytical skills

Time management

Communication

Education

Relevant qualification/training

Tools

Microsoft Office

Online diaries

Job description

Responsible to:Director of Retail

Rate of Pay: £28,000 - £30,650

Working Hours: 37.5 hours per week Monday to Sunday (5 days)

Work Base: Field Based working across Derbyshire

Contract Type: Permanent

We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.

Job Description

Purpose & Scope

Responsible for developing a portfolio of unique and sustainable shops, ensuring maximised sales and profitability across a range of stores. As Retail Sales Manager you will be commercially driven with a keen eye for detail and a genuine passion for charity retail. Overall responsibility in ensuring high standards are met and maintained in all stores. Supporting, leading, and inspiring staff through a hands‑on approach consisting of dynamic thinking and most of all a ‘can do’ solution‑focused perspective.

Specific Duties & Responsibilities

Sales and Profit

Support shop staff to achieve agreed shop sales and gift aid targets through effective commercial guidance and support.
To keep all controllable expenses to a minimum and ensure all staff are aware of the importance of effective cost control and reporting.
Be able to analyse financial data including Profit and Loss reports to help inform staff of overall costs in line with budgets to help make savings where possible.
To actively monitor and analyse weekly sales to assist when making informed commercial decisions. This also includes actively analysing shop product breakdowns in line with space allocation and sales.

Stock Management

To help staff drive stock generation in each store ensuring higher levels of quality stock are being donated either over the door or through local businesses.
To monitor the overall stock control in each shop, ensuring high standards are maintained through stock processing, housekeeping along with the interior and exterior of all shops.
Ensure that merchandise is clearly priced and dated, monitoring price points to ensure a consistent level that will achieve maximum sales towards targets.
Oversee the stock rotation in each store ensuring that the rotation is carried out by all staff in accordance with standard operating procedures.
Oversee the merchandising in all stores, including shop floor and windows to ensure our shops are current and on trend including seasonal displays throughout the year.

People Management

Enable and motivate shop staff to support them to achieve and exceed KPI’s relating to shop sales and overall performance.
Effectively manage and review the performance and progress of shop staff through setting measurable smart objectives to drive sales and hit targets.
Support staff to identify solutions to problems relating to shop sales and performance. Encouraging shops teams to think of new ideas and out of the box thinking.
Be able to work closely with the retail management team to help support and manage all staff. This also includes overseeing the retail portfolio when covering annual leave and sickness which may require travel to Nottingham based Lighthouse shops.

Person Specification

Characteristics & Values

Can embrace fully the ethos, vision, and values of Valley CIDS.
Highly motivated, innovative, and resourceful and has the ability to motivate others.
Ability to work effectively under pressure.
Well organized and able to work effectively alone or as part of a team.

Skills

Excellent interpersonal skills with the ability to communicate effectively at all levels.
Ability to adapt and implement change with a flexible and proactive attitude.
Strong organisational and planning skills with the ability to prioritise time and tasks effectively.
Excellent people management and leadership skills with a proven track record of developing and motivating teams.
Excellent analytical, numerical, and reporting skills.
Excellent ICT skills – competent in the use of online diaries and Microsoft Office Suite.

Experience

Proven track record and at least 2 years management in the charity retail sector.
Experience of leading and managing teams and implementing performance management reviews.
An understanding of high street charity retail fashion is essential.
Experience in the charity retail sector is essential for this role.

Qualifications & Training