Assistant Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Matlock; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

20% discount in Lighthouse Charity Sh​

Company Pension

Employee Assistance Programme

Christmas Saver Scheme

Company Events

Job summary

Lighthouse Charity Shop in Matlock is seeking an Assistant Shop Manager to support the shop manager, motivate volunteers, and ensure high standards of customer service. The role involves coordinating staff, managing stock and displays, and helping meet sales targets in a busy charity environment.

You will balance responsibilities with a commitment to sustainability and flexible working patterns where discussed at interview stage.

Qualifications

• Retail or customer-service experience required.
• Experience communicating with diverse customers.
• Ability to motivate and work as a team.
• Good numeracy skills.
• Strong administrative and organisational skills.
• Strong communication to resolve customer issues.
• Ability to recognise stock potential to generate income.
• Knowledge of Health & Safety and Fire regulations.
• Flexible and positive attitude; able to cover holidays/sickness.
• Weekend and bank holiday availability.
• Experience using Microsoft Office.

Responsibilities

• Provide people management support to shop manager and volunteers.
• Assist in achieving sales targets through stock management and promotions.
• Analyse sales data and adapt promotions using Kudos or similar tools.
• Assist with stock intake, pricing, and display.
• Maintain shop cleanliness and visual merchandising.

Skills

EPOS systems

Customer communication

Teamwork

Numeracy

Administrative skills

Organisational skills

MS Office

Health & Safety

Flexibility

Weekend work

Stock presentation

Tools

EPOS systems

Job description

Title: Assistant Shop Manager

Responsible to: Shop Manager

Responsible for: Volunteers

Hours: 15 hours per week working 9am-5pm Monday to Sunday

Pay: £12.85 per hour

Contract Type:Permanent

Location: Matlock (Causeway Lane) Lighthouse Charity Shop

OUTLET by Lighthouse is part of our clearance store portfolio however this store will pride itself on a circular rescue missionoffering an Eco revolution style shopping. This store will stock ladies clothing only and will be saving clothing from landfill at £2 per item.

We are on the lookout for passionate individuals who enjoy a fast paced working environment dedicated to sustainable shopping and preventing the take over of fast fashion.

We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.

Purpose of the Job

As assistant shop manager you will assist and support your shop manager to motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will ensure the effective day to day running of the Lighthouse shop, assisting the manager in achieving agreed sales targets, maximising profit and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
• Supporting your manager in all aspects of volunteer recruitment, assisting as and when required ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Assist the shop manager to organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
• To take responsibility for the overall running of the shop and volunteers in the shop managers absence.

Sales and Profit

• Work with the shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Assist the shop manager to effectively analyse financial data relating to sales performance using the Kudos reporting system.
• Support your shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Generate additional income using local partnerships and appropriate social media platforms.

Stock Management

• Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
• To work with the shop manager to effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
• Ensure high levels of cleanliness are consistently maintained.

PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness
• Must be able to work weekends & Bank Holidays as and when necessary
• Ability to use Microsoft office packages

Desirable Criteria

• Experience of working with volunteers
• Experience within Charity Shops

Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events