Assistant Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Ilkeston; On-site; GBP 8,600 - 11,000; Part time

Benefits offered by this job

Enhanced Annual Leave

Company Pension

Employee Assistance Programme

20% discount in all Lighthouse Charity

Christmas Saver Scheme

Company Events

Job summary

Ilkeston Lighthouse Charity Shop is seeking an Assistant Shop Manager to support the Shop Manager in leading a team of staff and volunteers, while delivering high standards of customer care.

The role is 15 hours per week (9am-5pm, Mon-Sat) with DBS and other checks; flexible patterns are discussed at interview; you will help achieve sales targets, manage stock and promote a positive shop environment.

Qualifications

• Experience in a retail/customer centric environment with EPOS systems.
• Ability to motivate and work as part of a team.
• Good numeracy and administrative skills.
• Experience handling banking tasks and basic records.
• Experience with volunteers is desirable.

Responsibilities

• Promote a positive team culture and support volunteer recruitment and coaching.
• Assist in organising staff and volunteer patterns to keep the shop fully staffed.
• Maintain high standards of customer service and communication.
• Oversee stock presentation, pricing and merchandising, and support sales targets.
• Take responsibility for shop operations in the manager's absence.

Skills

Retail experience

Customer service

Team motivation

Numeracy

Communication

Administrative skills

EPOS systems

Tools

EPOS systems

Microsoft Office

Job description

Title: Assistant Shop Manager

Responsible to: Shop Manager

Responsible for: Volunteers

Hours: 15 hours per week working 9am-5pm Monday to Saturday

Pay: £12.71 per hour

Contract Type:Permanent

Location: Ilkeston Lighthouse Charity Shop

We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.

Purpose of the Job

As assistant shop manager you will assist and support your shop manager to motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will ensure the effective day to day running of the Lighthouse shop, assisting the manager in achieving agreed sales targets, maximising profit and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
• Supporting your manager in all aspects of volunteer recruitment, assisting as and when required ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Assist the shop manager to organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
• To take responsibility for the overall running of the shop and volunteers in the shop managers absence.

Sales and Profit

• Work with the shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Assist the shop manager to effectively analyse financial data relating to sales performance using the Kudos reporting system.
• Support your shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Generate additional income using local partnerships and appropriate social media platforms.

Stock Management

• Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
• To work with the shop manager to effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
• Ensure high levels of cleanliness are consistently maintained.

PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness
• Must be able to work weekends & Bank Holidays as and when necessary
• Ability to use Microsoft office packages

Desirable Criteria

• Experience of working with volunteers
• Experience within Charity Shops

Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events