Casual Cover Manager

LLOYD'S REGISTER INTERNATIONAL; Amber Valley; Hybrid; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Enhanced Annual Leave

Company Sick Pay

20% Discount

Company Pension

Employee Assistance Programme

Exclusive Discounts

Company Events

Job summary

LLOYD'S REGISTER INTERNATIONAL is looking for a Retail Supervisor to support our network of shops in the Amber Valley area. You will manage volunteers and stock, ensuring excellent customer service while achieving sales targets.

This role requires travel between sites and flexibility in hours. You will have the opportunity to engage creatively in marketing strategies while maintaining best practices. Additional benefits include enhanced leave and pension schemes.

Qualifications

• Previous experience in a retail/customer centric environment including EPOS systems.
• Experience communicating with a diverse customer base.
• Ability to motivate and inspire a team.
• Good standard of numeracy and organizational skills.
• Strong communicator with problem-solving skills.
• Basic knowledge of Health & Safety and Fire regulations.

Responsibilities

• Supervise assistant managers and volunteers.
• Achieve sales targets through effective stock management.
• Maintain shop pricing structure and stock management.
• Ensure cleanliness and attractive window displays.
• Cover shop manager's holidays and sickness.

Skills

Customer Service

Retail Experience

Team Management

Numeracy

Organizational Skills

Communication

Microsoft Office

Health & Safety Knowledge

Tools

EPOS Systems

Job description

Responsible to: Retail People Manager

Responsible for: No direct line management, however responsible for supervising shop volunteers

Location: You will be working across our current or future sites in the Amber Valley area of Derbyshire with a travel radius requirement of approx. 30 miles from your base location.

Working Hours:Working any time between Monday and Sunday, 9am to 5pm. Weekend work will be required for this role.

Rate of Pay: £14.32 per hour, inclusive of holiday pay.

Contract Type: Casual

Purpose of the Job

To support the running and development of our network of shops. Each shop has a slightly different customer base and unlike large chain retail, you will have significant discretion over the running the shops, including a variety of opportunities to be creative in how you market the merchandise and increase sales. You will have the opportunity to identify and share best practice across the shops, and rather than being based in the same place, you will work across the network of shops. You will need to be flexible with the ability to adapt to different working environments as you will be working with different teams and in different sites each week, whilst maintaining best practices and standards. This role provides a great opportunity to gain experience in multi-site retail management.

Key Roles & Responsibilities

People Management

• Act as supervisor to assistant managers and volunteers, delegate tasks to staff and volunteers, ensure staff and volunteers adhere to retail policy and procedures. Maintain an up to date staffing rota and record of volunteers.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.

Sales and Profit

• Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.

Stock Management

• Maintain the shop pricing structure and effective stock management systems to achieve the maximum profit from goods. This includes: Supervision of sorting, preparation for sale and pricing of stock
• Assist with effectively managing collections and deliveries, regularly liaising with the the HUB.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain an attractive window display at all times with replenishment of stock when sold.
• Ensure high levels of cleanliness are consistently maintained.

PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems.
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team.
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
• Ability to use Microsoft office packages.
• You must have a full UK driving licence, and business insurance.
• You must have access to a personal vehicle and be willing to use this vehicle to travel to various locations to fulfil your role.

Desirable Criteria

• Experience of working with volunteers
• Experience within Charity Shops

Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events