Retail Sales Manager

Vindis Group; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee Car Scheme

Enhanced Parental Leave

Paid Birthday Leave

Enhanced Sick Pay

24/7 Online GP services

Life Assurance policy

Employee discounts on vehicle services

Job summary

A leading automotive group is seeking a Retail Sales Manager for its Cambridge location. In this role, you will champion customer interactions and ensure your team delivers exceptional service. The position requires previous motor industry experience, excellent communication skills, and a full UK driving license. The group offers extensive leadership development programs, employee benefits, and a supportive work environment for career advancement. Join a long-established organization dedicated to excellence in customer service.

Qualifications

• Previous relevant experience is required.
• Customer-facing experience is essential.
• Full UK driving licence is a must.

Responsibilities

• Champion every customer interaction and manage sales enquiries appropriately.
• Manage resources effectively to achieve business objectives.
• Use available data to make effective decisions.
• Maintain a supportive working environment for team members.

Skills

Customer service excellence

Good communication skills

Attention to detail

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.

A Little Bit About Us

The Vindis Group is seeking to appoint a Retail Sales Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.>

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People

All team members are provided with access to the following:

• Drive Our Brand - Enjoy an Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
• Family First - Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
• Celebrate You - Take your birthday off with Paid Birthday Leave - On us!
• Stay Healthy - Our enhanced Sick Pay ensures you're taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind - Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOTs/Servicing, and vehicle purchases. Drive with confidence and savings!

Key Role Responsibilities

• Being a champion of every customer interaction; ensuring that every sales enquiry is dealt with appropriately by your team, and in a manner that focusses on the Vindis Sales Experience.
• Effectively managing the resources at your disposal to achieve the required business objectives.
• Using all data available, to make swift, decisive and effective decisions to guide the team appropriately and deliver the most appropriate outcome within your business area.
• Maintaining a consultative and supporting working environment for employees within your business area.

Prerequisites

• Previous relevant experience required
• Previous motor industry experience required
• Good communication skills
• Customer facing experience required
• Good attention to detail
• Full UK driving licence required

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.