Customer Advisor

Vindis Group Ltd.; Huntingdon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Car Scheme

Life Assurance

24/7 Employee Assistance Programme

Job summary

Vindis Group in Huntingdon is seeking a Customer Advisor to join our team, delivering first-class service to premium vehicle customers.

You will handle inbound/outbound calls, promote service plans, and support colleagues across the Aftersales team to ensure exceptional customer experiences.

Responsibilities

• Timely Call Handling: Answer inbound calls promptly and professionally, maintaining high service levels.
• Call Volume Goals: Aim for a minimum of 75 calls per day (inbound and outbound).
• Outbound Call Management: Complete allocated outbound calls efficiently while managing time.
• Maintenance Booking Ratio: Inform customers about due or outstanding services to keep vehicles serviced.
• Objection Handling: Handle objections with empathy, explaining why maintenance work matters.
• Promoting Service Plans: Promote service plans to help customers see benefits and meet targets.
• Accurate Record-Keeping: Keep customer records up to date and tidy.
• Creating Great Customer Experiences: Create helpful, consultative booking experiences that leave customers satisfied.
• Handling Feedback: Take feedback seriously and resolve issues with ownership.
• Clear, Friendly Communication: Speak clearly and avoid jargon to ensure customers understand.
• Team Collaboration: Work with dealerships and internal teams to keep operations smooth.

Job description

Are you ready to drive your career forward with a company that’s as passionate about people as it is about premium vehicles?

The Vindis Group is on the lookout for a Customer Advisor to join our awesome team in Huntingdon. You’ll be one of around 700 exceptional individuals who make up our close‑knit, high‑performing company.

We’re proud of our heritage, excited about our future, and fully committed to creating an environment where both customers and employees feel valued, respected, and inspired.

At Vindis, we don’t just talk about high standards – we live and breathe them every day. Whether it’s delivering first‑class service to our customers or supporting our incredible teams behind the scenes, we believe in doing things the right way.

We work openly and honestly, and we’re not afraid to challenge ourselves in the pursuit of personal and business success. Because that’s what #ExceptionalPeople do.

How we support our Exceptional People:

At Vindis, we know that happy, healthy people do amazing things — that’s why we go the extra mile to support every member of our team. When you join us, here’s just a few of the perks you can look forward to:

• Employee Car Scheme
  Love our brand? Now you can drive it too — at a price that makes sense. Our car scheme gives you the chance to get behind the wheel and experience the product
• Life Assurance
  Peace of mind matters. We’ve got you covered with a life assurance policy at no cost to you.
• 24/7 Employee Assistance Programme
  Life doesn’t always stick to a 9–5, so support shouldn’t either. Whether it’s advice, counselling, or just someone to talk to, you’ll have access to round‑time support, all part of our #SpeakAware campaign to promote mental health and wellbeing.

Because when we say Exceptional People, we mean you.

Key Role Responsibilities:

As a key member of our Aftersales Team, you’ll be the voice of the Vindis Group — supporting our customers and making sure their experience is nothing short of exceptional. Here’s what your day‑to‑day will look like:

• Timely Call Handling
  You’ll be first on the line — literally. Answer inbound calls promptly and professionally, keeping service levels high and customers happy.
• Call Volume Goals
  Aim for a minimum of 75 calls a day (inbound + outbound). It’s all about proactive engagement and keeping those conversations flowing.
• Outbound Call Management
  Got a list? You’ll tick it off. Complete your allocated outbound calls efficiently while managing your time like a pro.
• Maintenance Booking Ratio
  Keep vehicles road‑ready by informing customers about any due or outstanding services — including Vindis and Manufacturer recommendations.
• Objection Handling
  Handle objections with confidence and empathy. Help customers understand why that maintenance work matters — especially for safety and long‑term value.
• Promoting Service Plans
  Love a great deal? So do our customers. Promote service maintenance plans effectively, helping customers see the benefits while hitting your internal targets.
• Accurate Record‑Keeping
  Keep systems and customer records up to date, tidy, and accurate.
• Creating Great Customer Experiences
  Make every interaction count. Offer a helpful, supportive, and consultative booking experience that leaves customers smiling.
• Handling Feedback
  Whether it’s praise or a concern, you’ll take feedback seriously — resolving issues with ownership and a drive to improve.
• Clear, Friendly Communication
  Speak in a way customers understand — no jargon, no fluff, just helpful, human responses.
• Team Collaboration
  Work closely with dealerships and internal teams. Good vibes, strong relationships, and smooth operations all round.