Retail Sales Host

Merlin Entertainments Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading entertainment group as a Retail Sales Host at a premier attraction in London. This role involves delivering exceptional customer service, upselling products, and maintaining a vibrant retail environment. Ideal candidates are enthusiastic, reliable, and ready to engage with thousands of guests daily, making every interaction memorable.

Benefits

Monthly Bonus Scheme based on customer service targets

Discounts at all attractions on food and retail

40% online LEGO discount

Exclusive employee discount website access

Merlin Magic Pass for free entry for friends and family

Qualifications

• Experience in retail, hospitality, or entertainment.
• Ability to work under pressure.
• Consistently exceed KPI targets.

Responsibilities

• Provide top-class interactive customer service.
• Suggest perfect purchases and upsell products.
• Ensure retail areas are stocked and operate tills.

Skills

Customer service skills

Ability to interact with guests

Passion for upselling

Reliability

Team player

Job description

What you'll bring to the team

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.

Our talent agents are scouting for the latest stars to join our phenomenal cast. We’re looking for a Retail Sales Host to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town. If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team! Taking ownership of your work, can you turn your hand to providing top class interactive customer service, suggesting a perfect purchase, ensuring that our retail areas are fully stocked and operating tills, all whilst being on your feet all day?

We are also looking for individuals with a keen eye for sales who can assist in upselling our brand new Eyeris products and encouraging our guests to take part in the experience.

This is a seasonal fixed term role. Due to the nature of Madame Tussauds, you must be available on weekends and bank holidays.

Qualifications & Experience

• Strong customer service skills
• Ability to personally interact with thousands of guests per day
• Passion and drive to upsell key Madame Tussauds products and surpass set sales targets
• Demonstrable experience of working to a high standard in a pressurised environment, ideally within retail, hospitality, or the entertainment industry
• Reliable
• Team player
• Consistently deliver service that exceeds KPI targets

Benefits

• Hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• Discounts at all attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – free entry for friends and family into our attractions worldwide!

If you have any questions or need assistance due to a disability or medical condition, please contact us by email at [e-mail] and a team member will respond promptly.

Pay Range

GBP £13.49/Hr.