Lobby Host

Portico; London; On-site; GBP 35,000; Full time

Job summary

Portico is seeking customer service superheroes to join their team as Lobby Hosts in London. This role emphasizes engaging and transforming the lobby experience, requiring excellent customer service skills and the ability to adapt to various situations. With a competitive salary and numerous benefits, this position is ideal for those passionate about delivering exceptional service.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous experience in a 5-star customer service environment preferred.
• Experience in retail, hospitality, or as cabin crew is a plus.

Responsibilities

• Enhance the lobby environment and anticipate occupants' needs.
• Transform the customer service experience beyond typical reception duties.

Skills

Customer Service

Multitasking

Adaptability

Job description

Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Are you a customer service superhero?

In a world where poor customer service is experienced worldwide, imagine working in a building that puts people first – a 'vertical village' in the heart of London. This building aims to be the most engaged and responsible workplace through people, technology, and excellence!

To make this vision a reality, we are recruiting new members for our team of Lobby Hosts—also known as customer service superheroes! Their mission is to eliminate the monotony and robotic nature of typical customer service, transforming the lobby experience.

Our customer service superheroes will not be confined to a reception desk or chair. They will roam their domain, using their customer service superpowers to enhance the lobby environment, anticipate occupants' needs as if they can read minds, adapt to various styles with their alter-egos, and multitask effectively across different situations.

Working 40 hours per week with shifts between 7am and 7pm, Monday to Friday.

Salary: £34,505 per annum

Qualifications

Previous experience in a 5-star customer service environment, retail, hospitality, or as cabin crew is preferred but not essential.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling and information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities