Retail Sales & Education Manager

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Sales & Education Manager to lead its flagship sites in London and Ireland. This dynamic role focuses on delivering exceptional customer experiences while driving growth and profitability. The ideal candidate will possess a strong retail management background, with a passion for the beauty and wellness industry. You'll be responsible for leading teams, developing strategic initiatives, and ensuring compliance with company policies. Join a forward-thinking company that values wellbeing, offering generous perks like extra days off and a monthly product allowance. If you're ready to make an impact, apply now!

Benefits

Extra Day off on your birthday

Wellbeing Days

Monthly NEOM product allowance

Staff discount

Cashback health plans

Outpatient cover

Mental Health Support

Time off for volunteering

Qualifications

• 5+ years of experience managing retail stores.
• Prior people management experience is essential.
• Previous experience in beauty or cosmetics is required.

Responsibilities

• Identify commercial risks and opportunities across flagship sites.
• Inspire and manage retail teams in London and Ireland.
• Conduct regular store visits to assess performance.

Skills

Retail Management

People Management

Sales Strategy

Interpersonal Skills

Analytical Thinking

Leadership

Communication

Flexibility

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

ac4bc45ae5dc

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

The Role

We are looking for a Retail Sales & Education Manager to join our Retail and Education team based in the greater London area. This position is responsible for managing our flagship sites in greater London area and Ireland to deliver an exceptional NEOM customer experience that supports business growth and commercial development across the Retail Business.

Reporting to the Senior Retail and Education Manager, this flagship manager position will work alongside the wider retail and education team to develop and deliver a strategic commercial plan for a number of our Wellbeing Hubs (WBH) and Department Store Counters to deliver to target, margin, contribution, and budgets, all with sustainability in mind.

This position is responsible for ensuring our NEOM values, messaging, visual merchandising, and NEOM employee and customer experience is delivered, and expectations exceeded.

We are looking for someone based in the greater London area to allow easy commute within London and who is available to travel to Ireland. The nature of this position requires regular visits to sites in greater London and Ireland, therefore someone who is comfortable travelling is a requirement of this role.

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

• Proactively identify commercial risks and opportunities across our Flagship WBHs and Department Counters. Ensure KPIs and targets are met or exceeded.
• Identify, develop, and manage strategic initiatives to drive growth and profitability.
• Inspire, lead, and manage our retail teams, both remotely and through your regular presence on the shop floor in both London and Ireland.
• Identify educational opportunities and develop and deliver coaching and development plans to support the employee experience.
• Monitor and feedback competitor activity and market conditions, identifying opportunities within the NEOM customer experience.
• Empower Store and Counter Managers to take responsibility for their individual sites, giving them the confidence to make commercial decisions.
• Provide an excellent employee experience throughout the employee cycle.
• Recruit and retain the right team in the right place to deliver on commercial and strategic objectives.
• Drive the customer experience through regular feedback, reviews, and strategy meetings with Managers, creating a culture of continuous improvement.
• Support WBH Managers and Department Counter Managers in delivering eventing and outreaching initiatives.
• Ensure compliance with company policies and procedures.
• Conduct regular store visits to assess performance, provide feedback and address any issues or concerns.

Requirements

• Minimum of 5 years of experience managing retail stores.
• Prior people management experience is a requirement.
• Previous beauty or cosmetics experience is required.
• Highly ambitious sales person who is excited to achieve and exceed sales targets.
• High energy and relentless passion and enthusiasm for the brand.
• Confident, engaging, and authoritative communicator.
• Outstanding interpersonal skills: ability to negotiate, persuade and mediate at all levels within the organisation.
• Team player who can work cross functionally and collaborate with multiple stakeholders.
• Strong leadership skills, being able to lead a team in the strategic vision.
• Analytical thinking, possess an ability to analyse and understand information to draw conclusions.
• Decision-making, possess an ability to make logical and sound decisions based on careful consideration of alternative courses of action.
• Be flexible and able to adjust to work processes or procedures, adapt to others and work effectively and in a positive manner when under pressure or in ambiguous situations.
• Genuine passion & enthusiasm for the brand, and beauty/wellness industry.
• Someone who is available to travel with regular site visits across the greater London area and Ireland.
• BIRTHDAY TREAT - Extra Day off on your birthday.
• WELLBEING DAYS - take some time to recharge and reset.
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy.
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.

Apply Now

If you're excited to spread Good Vibes across our Wellbeing Hubs and Department Store Counters, and eager to join the team at NEOM Wellbeing, apply below. We can't wait to hear from you!