Retail Sales & Education Manager

Neom Ltd; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Retail Sales & Education Manager, where you'll lead a dynamic team to enhance customer experiences across flagship sites in London and Ireland. This role is pivotal in executing strategic initiatives that drive growth and profitability while embodying the company's values of wellbeing and sustainability. With a focus on personal development and a commitment to staff wellbeing, this innovative firm offers a vibrant work environment that encourages creativity and collaboration. If you're passionate about retail and ready to make a positive impact, this opportunity is for you!

Benefits

25 days holiday plus bank holidays

Extra day off on your birthday

Wellbeing days

Monthly product allowance

Staff discount

Healthcare coverage

Time off for volunteering

Qualifications

• 5+ years of retail management experience in beauty or cosmetics.
• Strong leadership skills and ability to motivate teams.
• Analytical thinking and decision-making capabilities.

Responsibilities

• Identify commercial risks and opportunities for growth.
• Lead and motivate retail teams through site visits.
• Enhance customer experience through feedback and strategies.

Skills

Retail Management

People Management

Sales Orientation

Communication Skills

Interpersonal Skills

Leadership

Analytical Thinking

Flexibility and Adaptability

Job description

The Role

We are seeking a Retail Sales & Education Manager to join our Retail and Education team based in the Greater London area. This role involves managing our flagship sites in Greater London and Ireland to deliver an exceptional NEOM customer experience, supporting business growth and commercial development.

Reporting to the Senior Retail and Education Manager, you will work with the retail and education team to develop and execute a strategic commercial plan for our Wellbeing Hubs (WBH) and Department Store Counters, focusing on targets, margins, contribution, and budgets with sustainability in mind.

This role requires ensuring our NEOM values, messaging, visual merchandising, and customer and employee experiences are delivered and exceeded.

We prefer candidates based in the Greater London area for ease of commute and who are willing to travel to Ireland regularly. The position involves frequent site visits in London and Ireland, so comfort with travel is essential.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to enhance the wellbeing of communities and the planet. We are an award-winning, B Corp certified business leading in wellbeing.

We prioritize staff wellbeing with extra days off, volunteer time, birthday leave, healthcare, sick leave, maternity entitlements, product allowances, and staff discounts.

We seek someone who embodies our values, is positive, challenges the status quo, and maintains a good attitude. If this describes you, apply below!

What You Will Do

1. Identify commercial risks and opportunities across WBHs and Counters, ensuring KPIs and targets are met or exceeded.
2. Develop and manage strategic initiatives to drive growth and profitability.
3. Lead and motivate retail teams both remotely and through regular site visits in London and Ireland.
4. Identify training opportunities and implement coaching and development plans.
5. Monitor competitor activity and market conditions to enhance customer experience.
6. Empower Store and Counter Managers to make informed commercial decisions.
7. Create a positive employee experience throughout the employee lifecycle.
8. Recruit and retain suitable team members to meet strategic objectives.
9. Enhance customer experience through feedback, reviews, and strategy meetings.
10. Support WBH and Department Counter Managers in event and outreach initiatives.
11. Ensure compliance with company policies and procedures.
12. Conduct regular store visits for performance assessment and feedback.

Minimum Requirements

• At least 5 years of retail management experience.
• Previous people management experience.
• Experience in the beauty or cosmetics industry.
• Ambitious sales-oriented mindset with a track record of exceeding targets.
• High energy, passion, and enthusiasm for the brand.
• Confident, engaging, and authoritative communication skills.
• Excellent interpersonal skills for negotiation, persuasion, and mediation.
• Ability to work cross-functionally and collaborate with stakeholders.
• Strong leadership and strategic vision capabilities.
• Analytical thinking and decision-making skills.
• Flexibility and adaptability under pressure or ambiguity.
• Genuine passion for the brand and industry.
• Willingness to travel regularly within London and Ireland.

Benefits

• 25 days holiday plus bank holidays
• Extra day off on your birthday
• Wellbeing days
• Monthly product allowance and staff discount
• Healthcare coverage including outpatient, GP, therapies, and mental health support
• Time off for volunteering and fundraising

Apply Now

If you're excited to promote wellbeing across our hubs and counters and eager to join NEOM Wellbeing, we look forward to your application!