Retail Sales Consultant

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks passionate retail professionals to join their team in London. This role emphasizes exceptional customer service, where your enthusiasm for design and interiors will shine. You'll be responsible for managing customer orders and maintaining an inviting shop environment. With a commitment to fostering a supportive workplace, this company offers opportunities for personal growth and development, making it a rewarding place to work. If you're eager to contribute to a vibrant retail experience and thrive in a dynamic team, this position is perfect for you.

Benefits

Birthday day off

Company annual bonus scheme

Training and development opportunities

Qualifications

• Minimum 2 years of sales experience in design-led retail.
• Strong organizational and administrative skills with attention to detail.

Responsibilities

• Provide high-quality customer service in-store and online.
• Manage furniture and lighting orders from inquiry to installation.

Skills

Customer Service

Sales Experience

Organizational Skills

Problem-Solving Skills

Communication Skills

Tools

IT Skills

Job description

Client:

Location:

London (Islington), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design, supplying furniture, lighting, and accessories from world-leading designers and manufacturers.

We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and diverse talents. Our culture makes twentytwentyone a warm and rewarding place to work.

What you'll need to have:

You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design, and the creative industries to exceed our customers’ expectations. As a key part of the retail team, you will see the positive impact of your contributions on twentytwentyone’s continued success.

You will possess a high level of administrative and organisational skills with rigorous attention to detail. You should be happy to roll up your sleeves, treat everyone politely and friendly, and be passionate about creating a twentytwentyone that is fit for the future, with our customers and brand at heart.

37.5 hours, working 5 days per week from 9.30 am to 6.15 pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30 am - 5:15 pm.

Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.

Key responsibilities:

• Providing customers with knowledgeable, friendly, and high-quality service, both in-store and via email/telephone.
• Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process.
• Maintaining the shop environment, ensuring displays are attractive, clean, and appropriately labelled.
• Monitoring and replenishing stock levels, arranging transfer of stock from the warehouse and other premises.
• Providing support to the Contracts and Ecommerce teams.

You will have:

• A minimum of 2 years sales experience in design-led retail.
• Genuine enthusiasm for twentytwentyone and our products.
• A keen interest in furniture, lighting, and the wider design industry.
• An intrinsic understanding of customer service.
• Strong initiative and problem-solving skills.
• A proven track record of sales excellence within a team.
• Strong organisational and IT/administrative skills, with attention to detail and accuracy.
• Flexibility and a keenness to carry out all aspects of the role.

What we offer:

• Birthday day off.
• Company annual bonus scheme.
• Training and opportunities for development.

To apply, please send your CV & covering letter to [e-mail], stating your salary expectations.

If you have additional requirements during the interview process, please let us know as soon as possible.

Please note that we are only able to respond to candidates shortlisted for interview.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.